Phases

2026–2028

Eepos will be implemented in stages. During the first stage of the project, Kela and PwC will establish the foundation of the new benefit administration platform.

The first more extensive deployment will take place in summer 2027 when the new benefit administration system and services will be implemented for conscript’s allowance, rehabilitation allowance and survivors’ pensions. A single application model for the general social security benefit and the general housing allowance was also implemented in May 2026.

During the second stage of Eepos, the systems and services for the general social security benefit and the general housing allowance will be reformed. The commuting and relocation allowance and the transition security allowance will also be reformed as smaller components. The aim is to implement these at the end of 2027.

The benefits to be reformed in the third stage are rehabilitation, child care allowances and housing allowance for pensioners. Their planned implementation is in 2028.

2025

Issuance of procurement decision and selection of Kela’s strategic partner. Preparation and launch of the first wave of delivery projects.

2024

Preparations started for the first procurements included in the development programme.

2023

In 2023, Kela conducted a market survey to gather information on the potential for using off-the-shelf software. During the market survey, Kela conducted a significant number of market dialogues, striving to gain a wider understanding of reference organisations’ experiences of similar reforms both in Finland and abroad.

Implementation of a single benefit application model was initiated in accordance with the programme of the Orpo Government.

2021–2022

Kela began preparations to modernise its core systems and implemented information systems for the family leave reform as a technology pilot project. While the pilot phase was successful, it also revealed a need to significantly improve and speed up the development process. As a result, Kela started to investigate the possibilities of using off-the-shelf software in the reform.

2021

The Eepos development programme was launched.

2020–2021

The development of customer experience was advanced especially with the aid of Kela's ASKO programme for the development of customer value and sustainable productivity. Under the programme, Kela analysed key factors affecting customer value and productivity in service provision. Through analyses and trials, Kela identified needs for development measures to achieve its strategic goals.