Accessibility statement for the appointment booking system

This is an accessibility statement for Kela’s online appointment booking system. It was created on 26 August 2021.

The system has been evaluated for accessibility at Kela. Segments of it have also been evaluated together with outside accessibility experts.

Other ways to contact us

If you are unable to use our website, you can call our customer service or visit one of our service points.

How accessible is the system?

The online service is compliant with accessibility standards (WCAG 2.1 A and AA).

Give feedback on accessibility

If you notice an issue with the accessibility of our service, tell us about it and we will do our best to fix it.

Give feedback on accessibility.

Accessibility feedback is received by our Technical Support team.

Ongoing evaluation of accessibility

If you notice issues with the accessibility of this system, please let us know first. We will reply within two weeks.

If you are not satisfied with our reply or if you do not receive a reply within two weeks, you can file a report with the Regional State Administrative Agency for Southern Finland (in Finnish). The Agency website contains detailed instructions for filing a report and information on how the matter will be handled.

Contact information of the Regional State Administrative Agency

Etelä-Suomen aluehallintovirasto
Saavutettavuuden valvonnan yksikkö
Telephone exchange: 0295 016 000

Additional information