Our strategy

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Our strategy is comprised of three overlapping objectives:

  • Embracing trust and cooperation
  • Improving customer experience and
  • Enhancing the use of data and the flow of information

Our vision highlights the importance of the work we do:

There when you need us. Creating wellbeing through knowledge, support and cooperation.

Strategic objectives

Improving customer experience

Enhancing the use of data and the flow of information

Embracing trust and cooperation

We will use a set of key results to bring our strategy into focus

We have adopted a goal-oriented management approach where we define a set of objectives and key results (OKR). Our set of key results consists of an objective that defines our strategy in greater detail and a key result that measures our success in executing our strategy.

They are described in the presentation of our strategy.

Presentation of Kela’s strategy

They are described in the presentation of our strategy.