Possible maintenance breaks on 30 May at 16:00-01:00 affecting the ability to download PDF documents in the OmaKela e-service More information
Technical problem with Kela’s remote customer service More information
Our strategy
Our strategy is comprised of three overlapping objectives:
- Embracing trust and cooperation
- Improving customer experience and
- Enhancing the use of data and the flow of information
Our vision highlights the importance of the work we do:
There when you need us. Creating wellbeing through knowledge, support and cooperation.
Strategic objectives
We will use a set of key results to bring our strategy into focus
We have adopted a goal-oriented management approach where we define a set of objectives and key results (OKR). Our set of key results consists of an objective that defines our strategy in greater detail and a key result that measures our success in executing our strategy.
They are described in the presentation of our strategy.
Presentation of Kela’s strategy
They are described in the presentation of our strategy.