We can produce an excellent customer experience by prioritising shared goals and a customer perspective. Our staff have a clear understanding of different customer segments and how to deliver multi-channel services that address individual needs in cooperation with other government entities.

We will clarify our service offering and reduce unnecessary actions by customer through service digitalisation. This allows us to target resources at those who need help the most.

While improving customer experience, we will also take into account the needs of our organisational clients and the smooth delivery of customer service.

We will take active steps to offer our partners new ways of utilising data.

The development of digital services requires us to exchange data more efficiently with our national and local partners. We will participate in legislative development in order to dismantle barriers to the exchange of data.

We will use analysed data more extensively as an operational and management tool. We will pay particular attention to transparency and information design in order to make the information more easy to use.

To succeed, we need trust both within our own organisation and in relation to our customers and partners.

We are committed to pursuing ways in which we can innovate boldly. We will reduce overlapping functions within our own organisation and in cross-government collaboration. We are taking steps to strengthen our role as a service organisation which values expertise and where staff actively develop their own work and the entire work environment.