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<h1>Communications Unit</h1>

<ul>
	<li>Switchboard <strong><a href="tel:020 634 11">020 634 11</a></strong>, Monday to Friday between 09:00 and 15:00</li>
	<li>When calling from abroad <strong><a href="tel:+358 20 634 11">+358 20 634 11</a></strong></li>
	<li>Email addresses of Kela's staff: <strong>firstname.surname@kela.fi</strong></li>
</ul>

<p><strong>Director of Communications</strong><br>
Jussi Salmi<br>
Tel. 020 634 1807</p>

<p><strong>Communications Manager, Strategy and Stakeholder Communications</strong><br>
Minna Rantala (email <a href="mailto:minna.j.rantala@kela.f">minna.j.rantala@kela.fi</a>)</p>

<p><strong>Communications Manager,<br>
Customer Communications (Content Production)</strong><br>
Minna Latvala</p>

<p><strong>Communications Manager<br>
Customer Communications (kela.fi)</strong><br>
Henrik Jussila</p>

<p><strong>Head of </strong><strong>Media and Workplace Communications </strong><br>
Satu Suontaa </p>

<div class="kela-image-card" data-card-background data-icon-style data-icon-variant data-image-alt data-image-url="/documents/d/guest/kela_ikoni_ryhma" data-use-vertical="false" data-variant style="--kela-image-card-url:url(/documents/d/guest/kela_ikoni_ryhma);"><span class="kela-image-card-image"></span>

<div class="kela-image-card-content">
<h2>Kela’s brand and strategic guidelines for communications</h2>

<p>Our brand and strategic guidelines for communications guide the planning and development of our communications. They are based on Kela’s strategy, values and vision. Kela defines communications as a critical resource, and we strive to become a pioneer in this field.</p>

<p><a href="/documents/20124/410402/Viestinnan+linjaukset+2023.pdf/7d010b48-e9e4-eef0-98fb-4fa951685ee2?t=1684233109634">Learn more about our brand and guidelines (PDF, in Finnish)</a></p>
</div>
</div>

<p> </p>

<h1>Viestintäyksikkö</h1>

<ul>
	<li>Kelan puhelinvaihde <strong><a href="tel:020 634 11">020 634 11</a></strong>, arkisin klo 9–15</li>
	<li>Ulkomailta soitettaessa <strong><a href="tel:+358 20 634 11">+358 20 634 11</a></strong></li>
	<li>Kelalaisten sähköpostiosoitteet ovat muotoa <strong>etunimi.sukunimi@kela.fi</strong></li>
</ul>

<p><strong>Viestintäjohtaja</strong><br>
Jussi Salmi<br>
Puh. 020 634 1807</p>

<p><strong>Viestintäpäällikkö, strategia- ja sidosryhmäviestintä</strong><br>
Minna Rantala (sähköposti: <a href="mailto:minna.j.rantala@kela.fi">minna.j.rantala@kela.fi</a>)</p>

<p><strong>Viestintäpäällikkö, viestinnän sisällöt</strong><br>
Minna Latvala</p>

<p><strong>Viestintäpäällikkö, kela.fin kehittäminen</strong><br>
Henrik Jussila </p>

<p><strong>Media- ja työyhteisöviestinnän päällikkö</strong><br>
Satu Suontaa </p>

<p><br>
<a data-icon-style="IconArrowCircleRight" href="/viestinta" style="--icon-url: url('/o/kelafi-theme/icons/IconArrowCircleRight.svg');">Viestinnän tarkemmat yhteystiedot</a></p>

<div class="kela-image-card" data-card-background data-icon-style="IconFamily" data-icon-variant="warning-medium" data-image-alt data-image-url="/documents/20124/3973776/julkaisut-viestinn%C3%A4n-linjaukset.jpg/2c0844c4-8aa5-5c5b-5252-00e2fd01eb12?t=1700567703218" data-use-vertical="false" data-variant style="--kela-image-card-url:url('/o/kelafi-theme/icons/IconFamily.svg');"><span class="kela-image-card-image"></span>

<div class="kela-image-card-content">
<h2>Kelan brändi ja viestinnän strategiset linjaukset</h2>

<p>Kelan brändi ja viestinnän strategiset linjaukset ohjaavat Kelan viestinnän suunnittelua ja kehittämistä. Ne perustuvat Kelan strategiaan, arvoihin ja visioon. Viestintä on määritelty Kelassa kriittiseksi voimavaraksi, ja tavoittelemme siinä edelläkävijyyttä.</p>

<p><a href="/documents/20124/410402/Viestinnan+linjaukset+2023.pdf/7d010b48-e9e4-eef0-98fb-4fa951685ee2?t=1684233109634">Tutustu brändiin ja linjauksiin (pdf)</a></p>
</div>
</div>

<div class="kela-image-card" data-card-background data-icon-style="IconFamily" data-icon-variant="primary-medium" data-image-alt data-image-url="/documents/d/guest/kela_ikoni_asiakaspalvelu" data-use-vertical="false" data-variant style="--kela-image-card-url:url('/o/kelafi-theme/icons/IconFamily.svg');"><span class="kela-image-card-image"></span>

<div class="kela-image-card-content">
<h2>Asiakasviestinnän kielilinjaus</h2>

<p>Kelan asiakasviestinnän kielilinjaus vastaa kielilainsäädännön vaatimuksiin ja ohjaa viestinnän kehittämistä monikielisen asiakaskunnan tarpeisiin.</p>

<p><a href="/documents/d/guest/asiakasviestinnan-kielilinjaus-2025-pdf">Lue lisää (pdf)</a></p>
</div>
</div>

<p> </p>

<h1>Kommunikationsenheten</h1>

<ul>
	<li>Telefon, växel <strong><a href="tel:020 634 11">020 634 11</a></strong>, vardagar kl. 9–15</li>
	<li>Från utlandet <strong><a href="tel:+358 20 634 11">+358 20 634 11</a></strong></li>
	<li>E-postadresserna för FPA-anställda är i formen <strong>fornamn.efternamn@fpa.fi</strong></li>
</ul>

<p><strong>Kommunikationsdirektör</strong><br>
Jussi Salmi<br>
Tfn 020 634 1807</p>

<p><strong>Kommunikationschef, strategi- och intressentkommunikation</strong><br>
Minna Rantala (e-post <a href="mailto:minna.j.rantala@kela.fi">minna.j.rantala@kela.fi</a>)</p>

<p><strong>Kommunikationschef, kommunikationsinnehåll</strong><br>
Minna Latvala</p>

<p><strong>Kommunikationschef, webbutveckling</strong><br>
Henrik Jussila</p>

<p><strong>Chef för medie- </strong><strong>och internkommunikation</strong><br>
Satu Suontaa </p>

<p> </p>

<p><a data-icon-style="IconArrowCircleRight" href="/kommunikationsenheten" style="--icon-url: url('/o/kelafi-theme/icons/IconArrowCircleRight.svg');">Läs mer: Kontaktuppgifter till kommunikationsenheten</a></p>

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<div class="kela-image-card-content">
<h2>FPA:s varumärke och strategiska riktlinjer för kommunikationen</h2>

<p>FPA:s varumärke och de strategiska riktlinjerna för kommunikationen styr planeringen och utvecklingen av kommunikationen vid FPA. De grundar sig på FPA:s strategi, värderingar och vision. Vid FPA är kommunikationen en kritisk resurs och vi strävar efter att vara en föregångare på området.</p>

<p><a href="https://www.kela.fi/documents/20124/410402/Viestinnan+linjaukset+2023.pdf/7d010b48-e9e4-eef0-98fb-4fa951685ee2?t=1684233109634">Läs mer om varumärket och riktlinjerna (pdf, på finska)</a></p>
</div>
</div>

<div class="kela-image-card" data-card-background data-icon-style="IconFamily" data-icon-variant="primary-medium" data-image-alt data-image-url="href=&quot;/documents/d/guest/asiakasviestinnan-kielilinjaus-2025-pdf&quot;" data-use-vertical="false" data-variant style="--kela-image-card-url:url('/o/kelafi-theme/icons/IconFamily.svg');"><span class="kela-image-card-image"></span>

<div class="kela-image-card-content">
<h2>Språkpolicy för kundkommunikation</h2>

<p>FPA:s språkpolicy för kundkommunikation uppfyller kraven i språklagstiftningen och styr utvecklingen av kommunikationen att möta behoven hos vår flerspråkiga kundkrets.</p>

<p><a href="/documents/d/guest/asiakasviestinnan-kielilinjaus_sv-pdf">Läs mer (pdf)</a></p>
</div>
</div>

<p> </p>

Communications Unit

Viestintäyksikkö

Kommunikationsenheten

<h2>Sorry, page was not found!</h2>

<p>The page you were looking for was not found. Please re-check the page address. The page may have been relocated or removed.</p>

<p>Try navigating from the home page or try writing the keywords of the subject matter into the Search box.</p>

<p><a href="https://www.kela.fi/give-feedback" style="color:blue; text-decoration:underline">Give us feedback</a></p>

<p> </p>

<h1>Pahoittelut, sivua ei löytynyt!</h1>

<p>Etsimääsi sivua ei valitettavasti löytynyt. Varmistathan, että kirjoitit osoitteen oikein. Sivu on saatettu myös siirtää tai poistaa.</p>

<ul>
	<li>Voit etsiä sisältöä navigoimalla <a href="https://www.kela.fi">etusivulta</a> tai käyttämällä <a href="https://www.kela.fi/haku">hakua</a>.</li>
	<li>Voit ottaa yhteyttä<a href="https://www.kela.fi/asiakaspalvelu"> asiakaspalveluumme</a>.</li>
	<li>Voit <a href="https://www.kela.fi/anna-palautetta">antaa palautetta</a> verkkosivuista.</li>
</ul>

<h2>Tyvärr kunde sidan inte hittas!</h2>

<p>Sidan som du sökte finns inte. Kontrollera att adressen är korrekt. Sidan kan ha flyttats eller avlägsnats.</p>

<ul>
	<li>Gå till <a href="https://www.fpa.fi/">ingångssidan</a> och sök efter önskat ämne genom att navigera i tjänsten eller med hjälp av <a href="https://www.kela.fi/sok">Sök</a>-funktionen.</li>
	<li>Ring <a href="https://www.kela.fi/kundservice">FPA:s kundtjänst</a>.</li>
	<li><a href="https://www.kela.fi/ge-respons">Ge respons</a>.</li>
</ul>

<h2>Sorry, page was not found!</h2>

<p>The page you were looking for was not found. Please re-check the page address. The page may have been relocated or removed.</p>

<ul>
	<li>Try navigating from <a href="https://www.kela.fi/main-page">the home page</a> or try writing the keywords of the subject matter into the <a href="https://www.kela.fi/search">Search box</a>.</li>
	<li>Call <a href="https://www.kela.fi/customer-service">Kela's customer service</a>.</li>
	<li><a href="https://www.kela.fi/give-feedback">Give us feedback</a>.</li>
</ul>

<h2>Tyvärr kunde sidan inte hittas!</h2>

<p>Sidan som du sökte finns inte. Kontrollera att adressen är korrekt. Sidan kan ha flyttats eller avlägsnats.</p>

<p>Gå till ingångssidan och sök efter önskat ämne genom att navigera i tjänsten eller med hjälp av Sök-funktionen.</p>

<p><a href="https://www.kela.fi/ge-respons" style="color:blue; text-decoration:underline">Ge respons</a></p>

<p> </p>

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<p>When you visit a service point, bring proof of identity, such as your passport or driver’s licence. If you are acting on behalf of another person, you need <a href="https://www.kela.fi/authorising-another-person"> a specific power of attorney</a> from that person and proof of your identity.</p><p>If you bring your online banking credentials or a mobile certificate, you can manage your Kela-related affairs on a self-service computer at the service point.</p><p>You are permitted to bring a guide dog, an assistance dog or a government working dog to a service point.</p>

Customer service points where service is provided by Kela’s employees. You can get personal advice in all Kela-related matters.

You can also go to a joint service point or a remote service point. You can get general guidance and submit applications at joint service points. At remote service points, you can communicate with a Kela specialist via a video connection.

<p>When you visit a Kela customer service point, bring proof of identity, such as your passport or driver’s licence. If you are acting on behalf of another person, you need  <a href="https://www.kela.fi/authorising-another-person">a specific power of attorney</a> from that person and proof of your identity.</p><p>If you bring your online banking credentials or a mobile certificate, you can manage your Kela-related affairs on a self-service computer at the customer service point. </p><p>You are permitted to bring a guide dog, an assistance dog or a government working dog to a customer service point.</p>

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Communications Unit

Kela’s brand and strategic guidelines for communications

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