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Nationwide customer service business unit

National customer services include 4 service units, a specialist medical unit, a benefits and services planning unit, and a customer service unit.

  • Switchboard 020 634 11, Monday to Friday between 09:00 and 15:00
  • When calling from abroad +358 20 634 11
  • Email addresses of Kela's staff: firstname.surname@kela.fi

Bussiness unit management

  • Sari Hänninen, service manager
  • Noora Piironen, assistant

Nationwide service units

The service unit is responsible for processing applications for study, family and unemployment benefits and general housing allowance.

Management of the service unit
Kimmo Ruuskanen,
director of Housing, Family and Unemployment Benefits Unit

Centre for Student Financial Aid
Marianne Schauman-Lindberg
, head of Centre for Student Financial Aid

Centre for Family Benefits
Timo Lunden
, head of Centre for Family Benefits

Centre for Unemployment Benefits
Sarita Alarotu, head of Centre for Unemployment Benefits

Centre for housing allowance
Tiina Ahponen
, head of Centre for housing allowance

Support Centre for Housing, Family and Unemployment Benefits
Eija Aarnio
, head of Support Centre

The service unit is responsible for processing applications for sickness benefits, rehabilitation and disability benefits, medical reimbursements, medical treatment reimbursements and disability pensions.

Management of the service unit
Tommi Hallikainen
, director of Health and Rehabilitation Benefits Unit

Centre for Rehablilitation Benefits
Kristiina Harsu
, head of Centre for Rehablilitation Benefits

Centre for Sickness allowance
Katriina Santanen
, head of Centre for Sickness allowance

Centre for Disability allowance​​​​​​​
Markku Lappalainen
, head of Centre for Disability allowance​​​​​​​

Centre for Reimbursements for medicine expenses​​​​​​​
Sam Korhonen
, head of Centre for Reimbursements for medicine expenses​​​​​​​

Centre for Medical Compensation
Marja Ylitalo-Kudjoi, head of Centre for Medical Compensation​​​​​​​

Centre of Multi-professionals
Heikki Heilä
, head of Centre of Multi-professionals

Centre for Disability Pension​​​​​​​
Matti Hynninen, head of Centre for Disability Pension​​​​​​​

Support Centre for Health and Rehabilitation Benefits
Antero Risto
, head of Support Centre

The service unit is responsible nationwide for processing applications for pensions and pensioner's housing allowance, as well as handling international benefit matters. In addition, the unit includes the scanning center, the interpretation service center for the disabled and Kela's Åland unit.

Management of the service unit
Maini Kihlman, director of Pensions and International Affairs Unit

Centre for Pensions
Esa Rahja
, head of Centre for Pensions

Centre for International Affairs
Krista Jalonen
, head of Centre for International Affairs

Kela Åland Islands
Hillevi Smeds
, head of Kela Åland

Document Scanning Centre
Merja Zweygberg
, head of Scanning Centre

Interpretation Service Center for the Disabled
Sari Paloposki
, head of Interpretation Service Center for the Disabled

Support Centre for Pensions and International Affairs
Sami Reunanen
, head of Support Centre

The service unit is responsible for processing social assistance applications nationwide.

Management of Basic Social Assistance Unit
Petri Hannula
, director of Basic Social Assistance Unit

Centre for Basic Social Assistance 1
Sari Kenttä,
head of Centre for Basic Social Assistance 1

Centre for Basic Social Assistance 2
Katja Nikkanen, head of Centre for Basic Social Assistance 2

Centre for Basic Social Assistance 3
Anita Vohlonen
, head of Centre for Basic Social Assistance 3

Support Centre for Basic Social Assistance
Riitta Hanka,
head of Support Centre

Planning, Development and Medical Advisory Units

Management of Benefits and Services Planning Unit
Mia Helle
, head of the Benefits and Services Planning Unit   

Centre of Expertise in Income Security
Pasi Pajula, head of the Centre of Expertise in Income Security

Centre of Expertise in Pensions, Family Benefits and Student Financial Aid
Heli Hänninen, head of the Centre of Expertise in Pensions, Family Benefits and Student Financial Aid

Centre of Expertise in Benefits Promoting Work
Mikko Toivanen, head of the Centre of Expertise in Benefits Promoting Work

Head of the Centre of Expertise in Healthcare Benefits
Reija Jääskeläinen, head of the Centre of Expertise in Healthcare Benefits

Centre of Expertise in International Affairs
Suvi Rasimus, head of the Centre of Expertise in International Affairs

Contact Point for Cross-Border Health Care
Marika Lahtivirta
, benefits manage
​​​​​​​Contact Point for Cross-Border Health Care

Appeals Management Centre for Income Security Benefits
​​​​​​​Jenni Mäkelä,
head of the Centre

Management of Customer Relations Management Unit
Soili Orre, head of Customer Relations Management Unit

Management Support Section
Noora Isokangas
, head of Management Support Section

Section for the Support of Resource Planning
Sirpa Oksman
, head of Support of Resource Planning

Service channel group
Anna Pellinen, head of Service channel group

Quality Assurance group
Sari Pitkämäki
, head of Quality Assurance group

Management Support group
Heidi Turkia
, head of Management Support group

Head of customer experience
Hanna Kropsu-Vehkaperä

Management of Medical Advisory Unit
Janne Leinonen, leading chief of Medical Advisory Unit

Medical Advisory Centre 1
Marjo Parkkila-Harju, head of Centre

Medical Advisory Centre 2
Katja Paakkola, head of Centre

Medical Advisory Centre 3
Leena Forss-Latvala, head of Centre

Medical Advisory Centre 4
Helena Kastarinen, head of Centre

Medical Advisory Centre 5
Jyrki Riihijärvi, head of Centre

Centre for Insurance Medicine
Kirsi Vainiemi, head of Centre

Ahvenanmaa

The unit is responsible for services for residents of Åland. Åland has its own legislation, which is enacted by the provincial government. The unit operates in the area of ​​Åland's municipalities.

Service area

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Head of the unit Hillevi Smeds

 

Last modified 28/2/2024

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