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<h1>Shared Services</h1>

<ul>
	<li>Switchboard <a href="tel:020 634 11">020 634 11</a>, Monday to Friday between 09:00 and 15:00</li>
	<li>When calling from abroad <a href="tel:+358 20 634 11">+358 20 634 11</a></li>
	<li>Email addresses of Kela's staff: firstname.surname@kela.fi</li>
</ul>

Director 
Jukka Helin

Head of the Procurement Unit 
Mirke Turunen                                      

Head of Human Resources Unit 
Ariana Hellman

Head of Finance Unit 
Kai Ollikainen (temp. 1.9.2025-31.8.2026)

Head of work environment unit  
Katja Muhonen (temp. 22.9.2025-31.5.2026)

Chief Actuary 
Pertti Pykälä

Head of Language Centre 
Nina Blomfelt

Head of Overpayment Recovery Centre 
Susanna Niemelä

<h1>Yhteiset palvelut</h1>

<ul>
	<li>Kelan puhelinvaihde <a href="tel:020 634 11">020 634 11</a>, arkisin klo 9–15</li>
	<li>Ulkomailta soitettaessa <a href="tel:+358 20 634 11">+358 20 634 11</a></li>
	<li>Kelalaisten sähköpostiosoitteet ovat muotoa etunimi.sukunimi@kela.fi</li>
</ul>

Tulosyksikön johtaja 
Jukka Helin

Hankintayksikön päällikkö 
Mirke Turunen         

Henkilöstöyksikön päällikkö 
Ariana Hellman 

Talousyksikön päällikkö 
Kai Ollikainen (ma. 1.9.2025-31.8.2026)

Työympäristöyksikön päällikkö 
Katja Muhonen (ma. 22.9.2025-31.5.2026)

Aktuaaripäällikkö 
Pertti Pykälä

Kielikeskuksen päällikkö 
Nina Blomfelt

Perintäkeskuksen päällikkö 
Susanna Niemelä

<h1>Gemensamma tjänster</h1>

<ul>
	<li>Telefon, växel <a href="tel:020 634 11">020 634 11</a>, vardagar kl. 9–15</li>
	<li>Från utlandet <a href="tel:+358 20 634 11">+358 20 634 11</a></li>
	<li>E-postadresserna för FPA-anställda är i formen fornamn.efternamn@fpa.fi</li>
</ul>

Resultatenhetsdirektör 
Jukka Helin

Chef för enheten för upphandling 
Mirke Turunen                                

Chef för personalenheten 
Ariana Hellman

Chef för ekonomienheten 
Kai Ollikainen (tf. 1.9.2025-31.8.2026)

Chef för arbetsmiljöenheten 
Katja Muhonen (tf 22.9.2025-31.5.2026)

Aktuariechef 
Pertti Pykälä

Chef för språkcentret 
Nina Blomfelt

Chef för indrivningscentret 
Susanna Niemelä

Shared Services

Yhteiset palvelut

Gemensamma tjänster

<h2>Sorry, page was not found!</h2>

The page you were looking for was not found. Please re-check the page address. The page may have been relocated or removed.

Try navigating from the home page or try writing the keywords of the subject matter into the Search box.

<a href="https://www.kela.fi/give-feedback" style="color:blue; text-decoration:underline">Give us feedback</a>

<h1>Pahoittelut, sivua ei löytynyt!</h1>

Etsimääsi sivua ei valitettavasti löytynyt. Varmistathan, että kirjoitit osoitteen oikein. Sivu on saatettu myös siirtää tai poistaa.

<ul>
	<li>Voit etsiä sisältöä navigoimalla <a href="https://www.kela.fi">etusivulta</a> tai käyttämällä <a href="https://www.kela.fi/haku">hakua</a>.</li>
	<li>Voit ottaa yhteyttä<a href="https://www.kela.fi/asiakaspalvelu"> asiakaspalveluumme</a>.</li>
	<li>Voit <a href="https://www.kela.fi/anna-palautetta">antaa palautetta</a> verkkosivuista.</li>
</ul>

<h2>Tyvärr kunde sidan inte hittas!</h2>

Sidan som du sökte finns inte. Kontrollera att adressen är korrekt. Sidan kan ha flyttats eller avlägsnats.

<ul>
	<li>Gå till <a href="https://www.fpa.fi/">ingångssidan</a> och sök efter önskat ämne genom att navigera i tjänsten eller med hjälp av <a href="https://www.kela.fi/sok">Sök</a>-funktionen.</li>
	<li>Ring <a href="https://www.kela.fi/kundservice">FPA:s kundtjänst</a>.</li>
	<li><a href="https://www.kela.fi/ge-respons">Ge respons</a>.</li>
</ul>

<h2>Sorry, page was not found!</h2>

The page you were looking for was not found. Please re-check the page address. The page may have been relocated or removed.

<ul>
	<li>Try navigating from <a href="https://www.kela.fi/main-page">the home page</a> or try writing the keywords of the subject matter into the <a href="https://www.kela.fi/search">Search box</a>.</li>
	<li>Call <a href="https://www.kela.fi/customer-service">Kela's customer service</a>.</li>
	<li><a href="https://www.kela.fi/give-feedback">Give us feedback</a>.</li>
</ul>

<h2>Tyvärr kunde sidan inte hittas!</h2>

Sidan som du sökte finns inte. Kontrollera att adressen är korrekt. Sidan kan ha flyttats eller avlägsnats.

Gå till ingångssidan och sök efter önskat ämne genom att navigera i tjänsten eller med hjälp av Sök-funktionen.

<a href="https://www.kela.fi/ge-respons" style="color:blue; text-decoration:underline">Ge respons</a>

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The healthcare fee for students in higher education is unavailable from 30.3.2026 to 2.4.2026 because we are reviewing the payment status of students liable to pay the fee. If you did not pay your healthcare fee by the due date, we will send you a payment reminder. We apologise for any inconvenience.

Korkeakouluopiskelijan terveydenhoitomaksu on poissa käytöstä 30.3.2026–2.4.2026. Terveydenhoitomaksua ei voi maksaa, koska tarkistamme parhaillaan maksuvelvollisten opiskelijoiden maksuja. Jos et ole maksanut terveydenhoitomaksua eräpäivään mennessä, lähetämme sinulle maksumuistutuksen. Pahoittelemme katkosta aiheutuvaa haittaa.

Hälsovårdsavgift för högskolestuderande är inte i bruk 30.3.2026–2.4.2026. Hälsovårdsavgiften kan inte betalas eftersom vi som bäst kontrollerar betalningen av de betalningsskyldiga studerandenas avgifter. Om du inte har betalat hälsovårdsavgiften senast på förfallodagen skickar vi en betalningspåminnelse till dig. Vi beklagar den olägenhet som avbrottet orsakar.

OmaKela healthcare fee unavailable: The student healthcare fee cannot be paid for the time being 30.3.2026–2.4.2026

OmaKelan terveydenhoitomaksussa käyttökatko: Korkeakouluopiskelijan terveydenhoitomaksua ei voi maksaa 30.3.2026–2.4.2026

Avbrott i användningen av hälsovårdsavgiften i MittFPA: Det går inte att betala hälsovårdsavgiften för högskolestuderande 30.3.2026–2.4.2026

Kela’s chatbot service (available in Finnish and Swedish) is down for maintenance from 6.00 to 8.00 on 31 March 2026. We apologise for any inconvenience.

Chattirobotti-palvelussa tehdään huoltotöitä, minkä vuoksi chattirobotti on poissa käytöstä 31.3.2026 klo 6-8. Pahoittelemme katkosta aiheutuvaa haittaa.

Planerade underhållsarbeten orsakar ett avbrott i användningen av chattbotten 31.3.2026 kl. 6–8. Vi beklagar de olägenheter som avbrotten orsakar.

Chatbot unavailable 6.00–8.00 on 31 March 2026

Chattirobotin toiminnassa käyttökatko 31.3.2026 klo 6-8

Avbrott i användningen av chattbotten 31.3.2026 kl. 6–8

The OmaKela e-service for individual customers will be unavailable on 31/3/2026 at 6–8 due to updates. We are sorry for any inconvenience.

Henkilöasiakkaiden asiointipalvelu OmaKela on poissa käytöstä 31.3. klo 6–8 päivitystöiden takia. Pahoittelemme katkosta aiheutuvaa haittaa.

E-tjänsten för privatpersoner, MittFPA, kan inte användas 31.3 kl. 6–8 på grund av uppdateringar. Vi beklagar det besvär som avbrottet orsakar.

Maintenance break in the OmaKela e-service on 31/3/2026 at 6–8

OmaKelassa käyttökatko 31.3. klo 6–8

Avbrott i MittFPA 31.3 kl. 6–8

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When you visit a service point, bring proof of identity, such as your passport or driver’s licence. If you are acting on behalf of another person, you need <a href="https://www.kela.fi/authorising-another-person"> a specific power of attorney</a> from that person and proof of your identity.If you bring your online banking credentials or a mobile certificate, you can manage your Kela-related affairs on a self-service computer at the service point.You are permitted to bring a guide dog, an assistance dog or a government working dog to a service point.

Customer service points where service is provided by Kela’s employees. You can get personal advice in all Kela-related matters.

You can also go to a joint service point or a remote service point. You can get general guidance and submit applications at joint service points. At remote service points, you can communicate with a Kela specialist via a video connection.

When you visit a Kela customer service point, bring proof of identity, such as your passport or driver’s licence. If you are acting on behalf of another person, you need <a href="https://www.kela.fi/authorising-another-person">a specific power of attorney</a> from that person and proof of your identity.If you bring your online banking credentials or a mobile certificate, you can manage your Kela-related affairs on a self-service computer at the customer service point. You are permitted to bring a guide dog, an assistance dog or a government working dog to a customer service point.

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