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Local Customer Service

The Customer Service business unit is responsible for providing customer service across all service channels and for providing advice and guidance to customers.

The business unit includes five regional customer service units and a development unit.

  • Switchboard 020 634 11020 634 11, Monday to Friday between 09:00 and 15:00
  • When calling from abroad +358 20 634 11+358 20 634 11
  • Email addresses of Kela's staff: firstname.surname@kela.fi

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Management for Local Customer Service

Antti Jussila, director, unit for local customer service

Regional Customer Service

The customer service unit operates in Uusimaa, Päijät-Häme, Kymenlaakso and Etelä-Karjala.  Go to service area

Management of South Customer Service Unit
Irma Parén, director of South Customer Service Unit

Customer Service Centre 1 
Martta Pukki, head of customer service centre

Customer Service Centre 2  
Susanna Hytönen, head of customer service centre

Customer Service Centre 3 
Mari Harju, head of customer service centre

Administration centre
Jaana Himilä, head of administration centre

Customer Service Section Kamppi 1 
Hanna Dogan, head of customer service section

Customer Service Section Kamppi 2
Anna Kylander, head of customer service section

Customer Service Section Kamppi 3 
Ninna Tolvanen, head of customer service section

Customer Service Section Itäkeskus 1 
Jukka Häkkinen, head of customer service section

Customer Service Section Itäkeskus 2 
Jonna Luomala, head of customer service section

Customer Service Section Malmi
Johanna Apajalahti, head of customer service section

International House Helsinki -group
Jonna Luomala, head of customer service section

Customer Service Section Myyrmäki
Sanna Piironen, head of customer service section

Customer Service Section Tikkurila
Jaana Vatanen, head of customer service section

Customer Service Section Leppävaara 1 
Maura Walther, head of customer service section

Customer Service Section Leppävaara 2
Timo Heinonen, head of customer service section

Customer Service Section Matinkylä
Sanna-Kaisa Koivistoinen, head of customer service section

Customer Service Section Etelä-Karjala
Carita Hannelin, head of customer service section

Customer Service Section Hyvinkää
Jarmo Aspela, head of customer service section

Customer Service Section Järvenpää
Anu Laitinen, head of customer service section

Customer Service Section Kirkkonummi
Axel Roselius, head of customer service section

Customer Service Section Kymenlaakso
Heli Ahokas, head of customer service section

Customer Service Section Lohja
Hanna Mäkelä, head of customer service section

Customer Service Section Porvoo
Anssi Lammi, head of customer service section

Customer Service Section Päijät-Häme
Maila Masalin, head of customer service section

The customer service unit operates in Etelä-Savo, Pohjois-Savo ja Pohjois-Karjala. Go to service area

Management of Eastern Customer Service Unit
Pirjo Myyry, director of Eastern Customer Service Unit

Customer service centre 1
Janne Nissinen, head of customer service centre

Customer service centre 2
Jaana Onnela-Turunen, head of customer service centre
 
Customer service centre 3
Kaija Kotisaari, head of customer service centre
 
Customer Service Section Etelä-Savo
Sari Kokkonen, head of customer service section

Customer Service Section Keski-Savo
Mari Hautalampi, head of customer service section

Customer Service Section Kuopio
Katja Winter, head of customer service section

Customer Service Section Pohjois-Savo
Ritva Ronkainen, head of customer service section

Customer Service Section Joensuu
Päivi Valkonen, head of customer service section

Customer Service Section Lieksa
Maria Pirtonen, head of customer service section

The customer service unit operates in Etelä-Pohjanmaa, Kanta-Häme, Keski-Suomi and Pirkanmaa. Go to service area

Management of Central Customer Service Unit
Petteri Taponen, director of Middle Customer Service Unit

Customer Service Centre 1 
Minna Mäkitalo-Laihorinne, head of customer service centre

Customer Service Centre 2 
Pia Härkönen, head of customer service centre

Customer Service Section Etelä-Pohjanmaa
Merja Ala-Ikkelä, head of customer service section

Customer Service Section Kanta-Häme
Elina Rautio, head of customer service section

Customer Service Section Middle of Finland
Minna Tapanila, head of customer service section

Customer Service Section Jyväskylä
Heli Ahokas, head of customer service section

Customer Service Section Pirkanmaa
Lauri Eloranta, head of customer service section

Customer Service Section Tampere 1 
Susanne Heikkonen, head of customer service section

Customer Service Section Tampere 2 
Juha Lehtonen, head of customer service section

The customer service unit operates in Keski-Pohjanmaa, Pohjanmaa, Satakunta and Varsinais-Suomi. Go to service area

Service at Åland Islands Kela Åland

Management of Western Customer Service Unit
Kaisa Mäkitalo, director of Western Customer Service Unit

Customer Service Centre 1 
Sari Tanskanen,  head of customer service centre

Customer Service Centre 2 
Johanna Wentin, head of customer service centre

Customer Service Section Keski-Pohjanmaa
Eveliina Kallio, head of customer service section
 
Customer Service Section Pohjanmaa
Eveliina Kallio, head of customer service section

Customer Service Section Rauma
Marjo-Riitta Sarmet, head of customer service section

Customer Service Section Raisio
Sanna Haapala, head of customer service section

Customer Service Section Pori
Marjo Sarmet, head of customer service section

Customer Service Section Turku
Satu Osola, head of customer service section

Customer Service Section Varsinais-Suomi
Laura Uusitupa, head of customer service section

The customer service unit operates in Kainuu, Pohjois-Pohjanmaa and Lappi. Go to service area

Management of Northern Customer Service Unit
Anne Penttilä, director of northern customer service unit

Customer Service Centre 1 
Outi Hyrkäs, head of customer service centre

Customer Service Centre 2 - responsible for the national services to authorities and employers
Hanna Riipi, head of customer service centre

Customer Service Section Kainuu
Tommi Korhonen, head of customer service section

Customer Service Section Kemijärvi 1
Satu Kallunki, head of customer service section

Customer Service Section Kemijärvi 2
Pirjo Väänänen, head of customer service section

Customer Service Section Kemi-Tornio
Kirsi Krum, head of customer service section

Customer Service Section Koillismaa
Arja Harjuautti, head of customer service section

Customer Service Section Oulu
Sari Hedemäki, head of customer service section

Customer Service Section Pohjois-Lappi
Pauliina Pyykölä, head of customer service section

Customer Service Section Pohjois-Pohjanmaa 
Jatta Rajaniemi, head of customer service section

Development

Pirkko Kilpeläinen, Head of Customer Relations Development Unit

Section for the Development of Customer Service Channels
Riikka Alho, head of Development of Customer Service Channels

Customer Service Development Section
Mari Kannisto, head of Customer Service Development

Section for the Development of Benefit Document Production
Anu Lantonen, head of Development of Benefit Document Production

Section for the Development of Benefit Administration
Pauliina Ikävalko, head of Development of Benefit Administration

Section for the Development of Pension and Work Capacity Benefits
Anne Ilvonen, head of Development of Pension and Work Capacity Benefits

Section for the Development of Student Financial Aid and Family Benefits
Anne-Maj Glad, head of Development of Student Financial Aid and Family Benefits

Section for the Development of Basic Income Security Schemes
Eva Funck, head of Development of Basic Income Security Schemes

Section for the Development of Healthcare Benefits and Coverage
Marjo Turkulainen, head of Development of Healthcare Benefits and Coverage

Last modified 7/2/2024

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