Personal consultation with a Kela staff member
If you or your family would like to talk to a Kela counsellor about basic social assistance, call Kela's customer service at 020 634 2550 or contact a Kela service point. You have the right to have a consultation with a Kela staff member about basic social assistance within seven working days of requesting such a consultation from Kela. You can have Kela book you an appointment, or you can book an appointment yourself. .
Possibility to have a joint consultation with Kela and the wellbeing services county
Kela and the wellbeing services county can also have a joint consultation with you. You can request such a consultation yourself. To do so, either call 020 634 2550, visit a Kela customer service point or contact the social services office of your wellbeing services county.