Remote service means Kela’s customer service over a remote connection. Via the remote service you can talk with Kela’s customer service specialist over a computer’s video and audio connection.
Via the remote service you can get personal advice and can conduct your business just as if you were visiting Kela’s customer service point. The remote service is thus comparable to service at Kela’s customer service points.
Where is remote service available?
The remote service can be accessed at many service points operated jointly by several authorities, Ohjaamo guidance centres, Lähitori service centres, well-being centres and service centres around the country. The service points have a public computer where you can access the remote service.
In Lapland, remote service is available at the Virtu service points. The Virtu services are primarily intended for the inhabitants of Lapland.
For which types of situation can the remote service be used?
You can use the remote service when you need personal advice in Kela matters. The remote service is comparable to service at Kela’s customer service points.
You can use the remote service when you need
- personal advice and guidance regarding Kela benefits
- help with filing an application
- help with using the e-service.
How does the remote service function?
The remote service functions over a computer’s video and audio connection. The personnel at the service point can help you open the connection.