Recovery of overpayments
Kela recovers all overpaid benefits from recipients.
- Kela also recovers child support debt in cases where the person liable for maintenance payments has neglected to make the required payments and Kela pays or has paid child maintenance allowance instead.
- Kela manages the recovery of government-guaranteed student loan debt, i.e. student loan debt paid by Kela to the lending bank under the government loan guarantee.
- Kela collects unpaid healthcare fees for higher education students.
- Kela collects court-confirmed debts, including damages payable.
Kela’s Overpayment Recovery Centre handles the collection of the debt. If you wish to discuss a payment plan or any other recovery-related issue, please contact the Overpayment Recovery Centre.
How to use the OmaKela e-service to deal with recovery-related issues
You can handle almost all recovery-related issues in OmaKela. Log in to the e-service using your online banking codes or a mobile certificate.
Send details of the benefit overpayment
You can send a message through the e-service OmaKela and bring up any points you wish to make about the recovery process. You can also propose a payment plan for the repayment of the debt. Select Liikamaksu- ja takaisinperintäasiat (Overpayment and recovery) for this.
Check the amount and the due date
You can use Kela’s e-service OmaKela to check the amount that is being recovered, the due date and the payment details.
You can look up benefits, child support debt, student loan debt and student healthcare fees that are being recovered from you. All recovery matters, such as the recovery of legal expenses, do not show up in OmaKela.
Propose a plan for payment in instalments
You can propose to pay back a benefit or a student loan debt paid under the government loan guarantee in instalments in OmaKela.
On the front page of OmaKela you can check your recovery matters. Select the matter for which you wish to propose a payment plan , and then select Ehdota maksusuunnitelma (Propose a repayment plan).
Recovery of and exemption from payment of child support debt
You can propose a payment plan for the recovery of child support debt by sending a message via OmaKela. As subject for the message, select Liikamaksut ja perintäasiat (Overpayments and collections).
You can also apply for an exemption of child support debt in OmaKela. For more detailed instructions, see the page on Exemption from payment of child support debt.