Interruption in e-services on 26 September 2021 between 00:00 and 11:00, affecting the following identification method: OP More information
Interruption in e-services between 22:00 and 06:00, 23−24 September 2021, affecting the following identification method: Mobile ID More information
No appointment confirmation, change or cancellation messages will go out to customers between 05:00 and 20:00 on 25 September 2021 More information
Interruption in online customer service 25 September 05:00-20:00 More information
Basic social assistance vouchers
A voucher is a document in which Kela promises to pay all or part of the cost of a product or service for you. The recipient of the voucher (e.g. a pharmacy or a grocery store) sends an invoice to Kela.
If you need a voucher for example for a rental security deposit or for eyeglasses, state that in the application under Additional information.
You or your family member can be granted a voucher. It is mailed to you along with the decision granting the voucher. Vouchers issued for the purchase of medication are transmitted electronically to the pharmacy.
The period of validity is shown on the voucher.
Vouchers may be granted for the following expenses:
- included in the basic amount, reduces the amount of basic social assistance paid into your bank account.
- travel costs
- costs incurred by a non-custodial parent for seeing a child
- travel costs related to medical care obtained from a public-sector provider
- travel costs related to obtaining necessary documents
- personal documents
- passport, identity card or other necessary documents
- heating costs (e.g. oil and firewood)
- moving costs
- rental security deposit
- security deposit for the electric company
- home insurance
How to use a voucher
The voucher is usually delivered to your home address by post. You can use it to pay for purchases of goods or services. Prove your identity when you use a voucher. You get no money back when using a voucher.
If Kela considers your application to be urgent, it will be processed on the day on which the application arrived or on the following working day. In such situations, Kela will contact you by phone to agree on how the voucher will be delivered to you. In urgent situations, you can agree that the voucher can be picked up from one of Kela's customer service points during office hours (8:00–16:00) even if the customer service point is not open for customers at that time.