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Acting on behalf of another person in the OmaKela e-service

You can manage another person’s affairs on their behalf in the OmaKela e-service if you are an adult

  • and another adult has authorised you to manage their affairs or
  • you are the guardian of an underage child.

Acting on behalf of a minor in the OmaKela e-service

Guardians can manage some of their underage child’s affairs in the OmaKela e-service. 

They can use OmaKela to do the following on behalf of their child:

  • see which matters are currently pending 
  • keep up to date on their status
  • get details on upcoming payments
  • apply for certain benefits and send supporting documentation
  • view decisions and other documents 

A guardian does not usually need specific authorisation in order to act on behalf of their child. Read more about when a guardian needs authorisation (suomi.fi).

Learn more about acting on behalf of a minor in other customer service channels.

Acting on behalf of another adult in the OmaKela e-service

It is possible to use the OmaKela e-service to handle the affairs of another person, but there are some limitations. Please note that our e-service is only available in Finnish and Swedish.

In OmaKela, it is possible to do the following on behalf of another adult:

  • see which matters are currently pending
  • keep up to date on their status
  • get details on upcoming payments
  • apply for benefits and send supporting documentation
  • view decisions and other documents

Learn more about acting on behalf of another person in other customer service channels.

Suomi.fi authorisation to use the e-services

Acting on someone’s behalf always requires that an adult has authorised another adult to manage their affairs. In the OmaKela e-service, customers must grant a so-called Suomi.fi mandate to the person they wish to authorise. The mandate is called Sosiaaliturvan etuusasioiden hoitaminen (Handling of matters related to social security benefits). The Suomi.fi mandate applies to all Kela-related matters, and cannot be restricted to apply to specific matters only.

Visit Suomi.fi to grant a mandate.

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Last modified 22/2/2024

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