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processing times

käsittelyajat

handläggningstider

<h1>Average processing times</h1>

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<h2>Please note that all displayed times are averages</h2>

<p>The processing time displayed on the page is an average for the last seven days calculated on the basis of the time needed to process complete applications. Some applications will be processed faster than the average while others will take longer.</p>
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<p> A longer-than-average processing time is often due to the application missing relevant information or documents which is requested from the applicant. The processing of the application can also take longer if Kela has to wait for information related to the processing of the application from abroad. Also, applications may take longer to process if a large number of applications are received over a short period of time.</p>

<p><a data-icon-style="IconArrowCircleRight" href="/processing-times-in-international-situations" style="--icon-url: url('/o/kelafi-theme/icons/IconArrowCircleRight.svg');">Check the actual processing times in international situations</a></p>

<h2>Application processing times</h2>

<h1>Keskimääräinen käsittelyaika</h1>

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<h2>Annettu käsittelyaika on keskiarvo</h2>

<p>Sivulla näytettävä käsittelyaika on keskiarvo, joka on laskettu edeltävän 7 päivän ajalta. Osa hakemuksista käsitellään jonkin verran keskiarvoa nopeammin ja osa hitaammin.</p>
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<p>Keskimääräistä pidempi käsittelyaika johtuu usein siitä, että hakemuksesta on puuttunut tietoja tai liitteitä, ja niitä on pyydetty hakijalta. Käsittelyaika pidentyy myös silloin, kun Kela joutuu odottamaan hakemuksen käsittelyyn liittyviä tietoja ulkomailta. Lisäksi käsittely voi ruuhkautua, jos Kelaan tulee paljon hakemuksia kerralla.</p>

<p><a data-icon-style="IconArrowCircleRight" href="/kasittelyajat-kansainvalisissa-tilanteissa" style="--icon-url: url('/o/kelafi-theme/icons/IconArrowCircleRight.svg');">Tarkista toteutuneet käsittelyajat kansainvälisissä tilanteissa</a></p>

<h2>Hakemusten käsittelyajat</h2>

<h1>Genomsnittlig handläggningstid</h1>

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<h2>Handläggningstiden som visas är ett medeltal</h2>

<p>Handläggningstiden som visas på sidan är ett medeltal som har räknats på basis av handläggningen under de senaste 7 dagarna. En del ansökningar handläggs snabbare och en del långsammare än genomsnittet.</p>
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<p>Om handläggningstiden är längre än genomsnittet beror det oftast på att det saknas uppgifter eller bilagor i ansökan, och FPA ber  att få dem. Handläggningstiden blir också längre när FPA måste vänta på uppgifter i samband med handläggningen av ansökan från utlandet. Det kan också bli kö i handläggningen om det kommer in väldigt många ansökningar på en gång.</p>

<p><a data-icon-style="IconArrowCircleRight" href="/handlaggningstider-i-internationella-situationer" style="--icon-url: url('/o/kelafi-theme/icons/IconArrowCircleRight.svg');">Se faktiska handläggningstider i internationella situationer</a></p>

<h2>Handläggningstid för ansökningar</h2>

Average processing times

Keskimääräinen käsittelyaika

Genomsnittlig handläggningstid

Häiriölaatikko

<h2>Sorry, page was not found!</h2>

<p>The page you were looking for was not found. Please re-check the page address. The page may have been relocated or removed.</p>

<p>Try navigating from the home page or try writing the keywords of the subject matter into the Search box.</p>

<p><a href="https://www.kela.fi/give-feedback" style="color:blue; text-decoration:underline">Give us feedback</a></p>

<p> </p>

<h1>Pahoittelut, sivua ei löytynyt!</h1>

<p>Etsimääsi sivua ei valitettavasti löytynyt. Varmistathan, että kirjoitit osoitteen oikein. Sivu on saatettu myös siirtää tai poistaa.</p>

<ul>
	<li>Voit etsiä sisältöä navigoimalla <a href="https://www.kela.fi">etusivulta</a> tai käyttämällä <a href="https://www.kela.fi/haku">hakua</a>.</li>
	<li>Voit ottaa yhteyttä<a href="https://www.kela.fi/asiakaspalvelu"> asiakaspalveluumme</a>.</li>
	<li>Voit <a href="https://www.kela.fi/anna-palautetta">antaa palautetta</a> verkkosivuista.</li>
</ul>

<h2>Tyvärr kunde sidan inte hittas!</h2>

<p>Sidan som du sökte finns inte. Kontrollera att adressen är korrekt. Sidan kan ha flyttats eller avlägsnats.</p>

<ul>
	<li>Gå till <a href="https://www.fpa.fi/">ingångssidan</a> och sök efter önskat ämne genom att navigera i tjänsten eller med hjälp av <a href="https://www.kela.fi/sok">Sök</a>-funktionen.</li>
	<li>Ring <a href="https://www.kela.fi/kundservice">FPA:s kundtjänst</a>.</li>
	<li><a href="https://www.kela.fi/ge-respons">Ge respons</a>.</li>
</ul>

<h2>Sorry, page was not found!</h2>

<p>The page you were looking for was not found. Please re-check the page address. The page may have been relocated or removed.</p>

<ul>
	<li>Try navigating from <a href="https://www.kela.fi/main-page">the home page</a> or try writing the keywords of the subject matter into the <a href="https://www.kela.fi/search">Search box</a>.</li>
	<li>Call <a href="https://www.kela.fi/customer-service">Kela's customer service</a>.</li>
	<li><a href="https://www.kela.fi/give-feedback">Give us feedback</a>.</li>
</ul>

<h2>Tyvärr kunde sidan inte hittas!</h2>

<p>Sidan som du sökte finns inte. Kontrollera att adressen är korrekt. Sidan kan ha flyttats eller avlägsnats.</p>

<p>Gå till ingångssidan och sök efter önskat ämne genom att navigera i tjänsten eller med hjälp av Sök-funktionen.</p>

<p><a href="https://www.kela.fi/ge-respons" style="color:blue; text-decoration:underline">Ge respons</a></p>

<p> </p>

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Parts of the OmaKela e-service are under maintenance from 8.30 to 11.30 on Monday, 6 October 2025. The maintenance affects applications for unemployment benefits. You may encounter errors or outages in these services during the maintenance. Other parts of OmaKela are not affected. We are sorry for any inconvenience.

Työttömyysetuuksien hakemukseen ja työttömyysajan ilmoitukseen tehdään huoltotoimia maanantaina 6.10.2025 klo 8.30 – 11.30. Huoltotoimien aikana voi esiintyä häiriöitä ja katkoja. Huoltotoimenpiteillä ei ole vaikutusta muuhun OmaKelan toimintaan. Pahoittelemme katkoista mahdollisesti aiheutuvaa haittaa.

På måndag 6.10.2025 kl. 8.30–11.30 utförs serviceåtgärder i MittFPA som inverkar på ansökan om arbetslöshetsförmåner och anmälan om arbetslöshetstid. Under den här tiden kan det förekomma störningar och avbrott. Serviceåtgärderna inverkar inte på andra funktioner i MittFPA. Vi beklagar det besvär som avbrotten eventuellt kan medföra.

Maintenance affecting applications for unemployment benefits (OmaKela) on 6/10/2025 at 8.30–11.30

Häiriöitä työttömyysetuuden hakemuksissa 6.10. klo 8.30–11.30

Störningar i ansökan om arbetslöshetsförmåner i MittFPA 6.10. kl. 8.30–11.30

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<p>When you visit a service point, bring proof of identity, such as your passport or driver’s licence. If you are acting on behalf of another person, you need a specific power of attorney from that person and proof of your identity.</p><p>If you bring your online banking credentials or a mobile certificate, you can manage your Kela-related affairs on a self-service computer at the service point.</p><p>You are permitted to bring a guide dog, an assistance dog or a government working dog to a service point.</p>

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<p>When you visit a Kela customer service point, bring proof of identity, such as your passport or driver’s licence. If you are acting on behalf of another person, you need a specific power of attorney from that person and proof of your identity.</p><p>If you bring your online banking credentials or a mobile certificate, you can manage your Kela-related affairs on a self-service computer at the customer service point. There are no self-service computers at the customer service points you can only visit by appointment. </p><p>You are permitted to bring a guide dog, an assistance dog or a government working dog to a customer service point.</p>

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Average processing times

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