Average processing times
Please note that all displayed times are averages
The processing time displayed on the page is an average for the last seven days calculated on the basis of the time needed to process complete applications that are not missing relevant information.
Some applications will be processed faster than the average while others will take longer. A longer-than-average processing time is often due to the application missing relevant information or documents which is requested from the applicant. The processing of the application can also take longer if Kela has to wait for information related to the processing of the application from abroad. Also, applications may take longer to process if a large number of applications are received over a short period of time.