Acting on behalf of another person in the OmaKela e-service

There are some limitations to acting on behalf of another person in the OmaKela e-service.

In OmaKela, it is possible to do the following on behalf of another adult:

  • see which matters are currently pending
  • keep up to date on their status
  • get details on upcoming payments

It is not possible to access decisions issued to another person, with the exception of the latest decisions issued on disability allowances, sickness allowances or student loan guarantees for adults. It is not yet possible to apply for benefits on behalf of another person in the OmaKela e-service.

Using a Suomi.fi mandate to act on behalf of another person

Acting on someone’s behalf always requires that an adult has authorised another adult to manage their affairs. In the OmaKela e-service, customers must grant a so-called Suomi.fi mandate to the person they wish to authorise. The mandate is called Sosiaaliturvan etuusasioiden hoitaminen (Handling of maters related to social security benefits). The Suomi.fi mandate applies to all Kela-related matters, and cannot be restricted to apply to specific matters only.

Visit Suomi.fi to grant a mandate.

It is not possible to use the OmaKela e-service to manage the affairs of someone who is a minor

Guardians cannot manage their underage children’s affairs in the OmaKela e-service. This restriction is in place to ensure the privacy of children and third parties. In the OmaKela e-service, it is not possible to limit a guardian’s access to specific information only. As part of the updates scheduled to take place over the next few years, it will become possible for guardians to apply for benefits for a minor child.

There are two exceptions to the current restrictions: Guardians can use the OmaKela e-service to apply for a European Health Insurance Card or for coverage under the Finnish social security system for their minor child.

The Suomi.fi mandate for guardians has not been implemented in the OmaKela e-service

Guardians can grant themselves a Suomi.fi mandate to manage their underage child’s Kela-related affairs online and request permission from the child’s other guardians. However, the mandate cannot currently be used to manage an underage child’s affairs in the OmaKela e-service.

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