Technical problem with Kela’s remote customer service More information
Interruption in online customer service 15 December 06:00-19:00 More information
Administrative matters that require Kela’s attention should be sent to Kela's Registry. Documentation pertaining to such administrative matters includes requests for statements and reports, complaints, claims for damages, and requests for information.
Contact information for Kela’s Registry from 2 January 2018
Telephone: +358 20 634 7710, Monday to Friday between 08:15 and 16:00
Mailing address: The Social Insurance Institution of Finland (Kela), Registry - Kirjaamo, PO Box 450, FI-00056 Kela
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Kela's organisation consists of six units: Management, Advisory Staff Unit, Benefit Services, Customer Relationships, Operational Development, ICT Services and Shared Services.
020 634 11
When calling from abroad +358 20 634 11
Email addresses of Kela's staff: firstname.lastname@example.org
Nordenskiöldinkatu 12, 00250 Helsinki
P.O. BOX 450, 00056 KELA
Höyläämötie 1 a B, 00380 Helsinki
P.O. BOX 80, 00056 KELA
P.O. BOX 40, 40056 KELA
Contact details for Kela offices can also be found in local telephone directories.