If you are unhappy with the services provided by the FSHS or its service network, visit the FSHS website and give feedback.
If you are unhappy with the care you received or how you were treated, you should contact the FSHS location that you visited. If that does not produce the desired outcome, you can submit a written complaint to the location. You may also submit a complaint about your care to the Regional State Administrative Agency or to Valvira (National Supervisory Authority for Welfare and Health), or file a notice of patient injury. More information about the complaint process and the notice of patient injury is available on the FSHS website.
If you are unhappy with Kela's role in providing access to student health services, its actions in levying or collecting the healthcare fee, or if you have suggestions for improvement, you can provide feedback to Kela. Please note, however, that you should not use feedback for your personal business with Kela.
If you have questions about paying the healthcare fee, please contact Kela’s customer service. If you do not agree that you are liable to pay the fee, please see our website for instructions on how to appeal the payment outstanding notice.