Overpayment Recovery Centre
Kela's Overpayment Recovery Centre performs the following customer service functions:
- recovery of benefits
- collection of child support debt
- collection of student loan debt repaid under the government loan guarantee
- collection of healthcare fee for higher education students
The Overpayment Recovery Centre also handles applications for exemption from child support debt and government-guaranteed student loan debt.
The Overpayment Recovery Centre should be your point of contact if you are responding to a letter that the Centre has sent to you, if you wish to discuss a repayment plan, or if you have questions about benefit recovery and debt collection.
You can use Kela’s e-service (available in Finnish and Swedish only) to check the amount that is being recovered, the due date and the payment details.
You can also use e-service if you wish to send a message concerning recovery or debt collection, a proposal for a repayment plan or other documents to the Overpayment Recovery Centre. Once your message has been processed, the Centre will reply to you through e-service.
Monday to Friday 10:00 to 15:00 020 634 4940 (individual customers)
Monday to Friday 10:00 to 15:00 020 634 4942 (partner organisations)
Mail and fax
Postal address: Kela, Perintäkeskus, PL 31, 00056 KELA.
Fax +358 (0)20 634 1599
Only customers living outside Finland and partner organisations of the Overpayment Recovery Centre have the option of contacting the Centre via email.
Clients who live outside Finland can contact the Overpayment Recovery Centre via email if they do not have a Finnish online bank user ID or mobile certificate and are therefore unable to access Kela's e-service system.
If you have a question concerning
- the recovery of benefits or the collection of government guaranteed student loan debt, please send email to: firstname.lastname@example.org
- the collection of child support debt from abroad, please send email to: email@example.com
- the recovery of benefits under EU regulation no. 883/2004, please send email to: firstname.lastname@example.org
- healthcare fee for students in higher education, please send email to: email@example.com
Enter your email address in the Sender (Lähettäjä) field. You will receive a message which contains a link you can use to send email to Kela over a secure connection. The link is active for 10 days. To send email over a secure connection, you will also need one of the email addresses on this page.
Partner organisations of the Overpayment Recovery Centre have the option of contacting the Centre via email if it is not feasible to use the other secure communication alternatives made available by Kela. Our email address is perintakeskus at kela.fi. In debt adjustment matters, please contact velkajarjestelyt at kela.fi
For security reasons, please send email over a secure connection only.
You can set up secure email communications with Kela by and entering your e-mail address in the Sender (Lähettäjä) field. You will receive an email message which contains a link you can use to send email to Kela over a secure connection. The link is active for 10 days.