National customer services include 4 service units, a specialist medical unit, a benefits and services planning unit, and a customer service unit.
The service unit is responsible for processing applications for study, family and unemployment benefits and general housing allowance.
Management of the service unit
Kimmo Ruuskanen, director of Housing, Family and Unemployment Benefits Unit
Centre for Student Financial Aid
Marianne Schauman-Lindberg, head of Centre for Student Financial Aid
Centre for Family Benefits
Timo Lunden, head of Centre for Family Benefits
Centre for Unemployment Benefits
Sarita Alarotu, head of Centre for Unemployment Benefits
Centre for housing allowance
Tiina Ahponen, head of Centre for housing allowance
Support Centre for Housing, Family and Unemployment Benefits
Eija Aarnio, head of Support Centre
The service unit is responsible for processing applications for sickness benefits, rehabilitation and disability benefits, medical reimbursements, medical treatment reimbursements and disability pensions.
Management of the service unit
Tommi Hallikainen, director of Health and Rehabilitation Benefits Unit
Centre for Rehablilitation Benefits
Kristiina Harsu, head of Centre for Rehablilitation Benefits
Centre for Sickness allowance
Katriina Santanen, head of Centre for Sickness allowance
Centre for Disability allowance
Markku Lappalainen, head of Centre for Disability allowance
Centre for Reimbursements for medicine expenses
Sam Korhonen, head of Centre for Reimbursements for medicine expenses
Centre for Medical Compensation
Marja Ylitalo-Kudjoi, head of Centre for Medical Compensation
Centre of Multi-professionals
Heikki Heilä, head of Centre of Multi-professionals
Centre for Disability Pension
Matti Hynninen, head of Centre for Disability Pension
Support Centre for Health and Rehabilitation Benefits
Antero Risto, head of Support Centre
The service unit is responsible nationwide for processing applications for pensions and pensioner's housing allowance, as well as handling international benefit matters. In addition, the unit includes the scanning center, the interpretation service center for the disabled and Kela's Åland unit.
Management of the service unit
Maini Kihlman, director of Pensions and International Affairs Unit
Centre for Pensions
Esa Rahja, head of Centre for Pensions
Centre for International Affairs
Krista Jalonen, head of Centre for International Affairs
Kela Åland Islands
Hillevi Smeds, head of Kela Åland
Document Scanning Centre
Merja Zweygberg, head of Scanning Centre
Interpretation Service Center for the Disabled
Sari Paloposki, head of Interpretation Service Center for the Disabled
Support Centre for Pensions and International Affairs
Sami Reunanen, head of Support Centre
The service unit is responsible for processing social assistance applications nationwide.
Management of Basic Social Assistance Unit
Petri Hannula, director of Basic Social Assistance Unit
Centre for Basic Social Assistance 1
Sari Kenttä, head of Centre for Basic Social Assistance 1
Centre for Basic Social Assistance 2
Katja Nikkanen, head of Centre for Basic Social Assistance 2
Centre for Basic Social Assistance 3
Anita Vohlonen, head of Centre for Basic Social Assistance 3
Support Centre for Basic Social Assistance
Riitta Hanka, head of Support Centre
Management of Benefits and Services Planning Unit
Mia Helle, head of the Benefits and Services Planning Unit
Centre of Expertise in Income Security
Pasi Pajula, head of the Centre of Expertise in Income Security
Centre of Expertise in Pensions, Family Benefits and Student Financial Aid
Heli Hänninen, head of the Centre of Expertise in Pensions, Family Benefits and Student Financial Aid
Centre of Expertise in Benefits Promoting Work
Mikko Toivanen, head of the Centre of Expertise in Benefits Promoting Work
Head of the Centre of Expertise in Healthcare Benefits
Reija Jääskeläinen, head of the Centre of Expertise in Healthcare Benefits
Centre of Expertise in International Affairs
Suvi Rasimus, head of the Centre of Expertise in International Affairs
Contact Point for Cross-Border Health Care
Marika Lahtivirta, benefits manage
Contact Point for Cross-Border Health Care
Appeals Management Centre for Income Security Benefits
Jenni Mäkelä, head of the Centre
Management of Customer Relations Management Unit
Soili Orre, head of Customer Relations Management Unit
Management Support Section
Noora Isokangas, head of Management Support Section
Section for the Support of Resource Planning
Sirpa Oksman, head of Support of Resource Planning
Service channel group
Anna Pellinen, head of Service channel group
Quality Assurance group
Sari Pitkämäki, head of Quality Assurance group
Management Support group
Heidi Turkia, head of Management Support group
Head of customer experience
Hanna Kropsu-Vehkaperä
Management of Medical Advisory Unit
Janne Leinonen, leading chief of Medical Advisory Unit
Medical Advisory Centre 1
Marjo Parkkila-Harju, head of Centre
Medical Advisory Centre 2
Katja Paakkola, head of Centre
Medical Advisory Centre 3
Leena Forss-Latvala, head of Centre
Medical Advisory Centre 4
Helena Kastarinen, head of Centre
Medical Advisory Centre 5
Jyrki Riihijärvi, head of Centre
Centre for Insurance Medicine
Kirsi Vainiemi, head of Centre
The unit is responsible for services for residents of Åland. Åland has its own legislation, which is enacted by the provincial government. The unit operates in the area of Åland's municipalities.
Head of the unit Hillevi Smeds