Taking care of Kela-matters on behalf of another person
Clients can authorise another person to act on their behalf. The power of attorney can be given to one or more persons.
What can the holder of a power of attorney do?
Clients can authorise the holder of a power of attorney to conduct all types of benefit-related business with Kela. Alternatively, they can restrict the authorisation to apply only to certain benefits or matters. The power of attorney can be valid indefinitely or for a specified period of time.
For example, a pensioner who is entitled to a guarantee pension can authorise another person to apply for the pension, or elderly parents can authorise their child to conduct all of their business with Kela.
A power of attorney does not authorise the holder to make changes to the beneficiary’s banking details. A separate authorisation is needed for that. A power of attorney may state that the holder shall have access to essential confidential information.
A power of attorney can be used to apply for a benefit on behalf of another person, but the application must be made in writing. This means, for example, that it is not possible to call customer service and make a verbal application.
A power of attorney can also be used for appealing a decision on behalf of another person. The power of attorney can be general or specifically for appealing a decision. If you use Kela's form, you need to write that the power of attorney is meant for appealing decisions.
Kela checks the identity of both the client and the holder of a power of attorney.
Power of attorney: Standard form or freely formulated
A power of attorney can be granted by completing the form
The power of attorney can also be formulated freely. It must include at least the following:
- sufficient details identifying both the person granting the power of attorney and the person or persons authorised
- details on what the power of attorney concerns
- a statement on whether the person authorised can be given access to confidential information about the grantor for purposes of executing the power of attorney (permission can be given for example to access information about benefits or other financial details, or health information)
- the grantor’s signature and printed name and the place and date.
The power of attorney can be submitted to Kela online or by post, or handed in at a customer service point.
Clients can also authorise another person to act on their behalf by calling Kela’s customer service. Kela will check the identity of both the person granting the authorisation and the person being authorised.
Oral authorisations are usually valid for one-time use only. If further authorisation is required, it should be given in a written power of attorney. It is not possible to submit an application for a benefit orally on behalf of another person.
Appointed legal guardians may handle Kela-related matters for another person by phone, at a customer service point or by post, but not through the e-service or by email. A public guardian can apply for social assistance and housing allowance for pensioners via the Edvard service.
A provider of a child under 15 can handle all kinds of affairs on behalf of the child. Children between 15 and 17 can either handle their own affairs or their provider can do so for them.
A provider cannot use the e-service to handle their child’s affairs. This means that applications must be sent by post or handed in at a customer service point. However, applications for social security coverage (upon moving from Finland) and orders for a European Health Insurance Card can be made through the e-service on a child’s behalf.
A child’s provider may also discuss matters pertaining to the child on the phone.