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<h1>Security and data protection</h1>

<p>It is our job at Kela to make sure that your personal data is always handled safely and reliably. We guarantee secure services for our customers and partners across all our channels and help them use the services safely and securely.</p>

<h2>Read more about security and data protection</h2>

<div class="linkkilista" data-variant="linkbox-plain" style>
<p><a href="/data-protection">Data protection and the handling of personal data at Kela</a></p>

<p><a href="/use-omakela-safely">Use OmaKela safely</a></p>

<p><a href="/about-scams">Identify scams and protect yourself</a></p>

<p><a href="/risk-management-and-oversight">Risk management and oversight</a></p>

<p><a href="/documents/d/guest/turvallisuuden-strategiset-linjaukset-julkinen-pdf">Strategic security guidelines at Kela (PDF in Finnish)</a></p>
</div>

<div class="aspa">
<h2>Do you need help using our e-services?</h2>

<p>We offer digital support to all who wish to use our services independently. Digital support can help you use our services safely and securely.</p>

<p data-element="phone"><a href="/digital-support">Digital support</a></p>
</div>

<h1>Turvallisuus Kelassa</h1>

<p>Kelan tehtävänä on varmistaa, että tietojasi käsitellään aina turvallisesti ja luotettavasti. Takaamme asiakkaillemme ja kumppaneillemme turvallisen palvelun kaikissa kanavissamme ja autamme asioimaan palveluissamme turvallisesti.</p>

<h2>Lue lisää turvallisuudesta</h2>

<div class="linkkilista" data-variant="linkbox-plain" style>
<p><a href="/tietosuoja">Tietosuoja ja henkilötietojen käsittely Kelassa</a></p>

<p><a href="/asioi-turvallisesti-omakelassa">Asioi turvallisesti OmaKelassa</a></p>

<p><a href="/tietoa-huijauksista">Tunnista ja torju huijaukset</a></p>

<p><a href="/riskienhallinta-ja-valvonta">Riskienhallinta ja valvonta</a></p>

<p><a href="/documents/d/guest/turvallisuuden-strategiset-linjaukset-julkinen-pdf">Turvallisuuden strategiset linjaukset Kelassa (pdf)</a></p>
</div>

<div class="aspa">
<h2>Tarvitsetko apua verkossa asiointiin?</h2>

<p>Digituki eli digineuvonta on tarkoitettu kaikille, jotka haluavat hoitaa Kela-asioitaan omatoimisesti. Digituesta saat apua turvalliseen asiointiin.</p>

<p data-element="phone"><a href="/digituki">Digituki</a></p>
</div>

<h1>Säkerhet vid FPA</h1>

<p>FPA har som uppgift att se till att dina uppgifter hanteras på ett säkert och pålitligt sätt. Vi garanterar våra kunder och samarbetspartner trygg service i alla våra kanaler och vi hjälper alla att använda våra tjänster på ett säkert sätt.</p>

<h2>Läs mer om säkerhet</h2>

<div class="linkkilista" data-variant="linkbox-plain" style>
<p><a href="/dataskydd">Dataskydd och hantering av personuppgifter vid FPA</a></p>

<p><a href="/skot-dina-arenden-tryggt-i-mittfpa">Sköt dina ärenden tryggt i MittFPA</a></p>

<p><a href="/om-bedragerier">Känn igen och stoppa bedrägerier</a></p>

<p><a href="/riskhantering-och-kontroll">Riskhantering och kontroll</a></p>

<p><a href="/documents/d/guest/strategiska-riktlinjer-for-sakerheten">FPA:s strategiska riktlinjer för säkerheten (pdf)</a></p>
</div>

<div class="aspa">
<h2>Behöver du hjälp med FPA-ärenden på nätet?</h2>

<p>Vårt digitala stöd är till för dig som vill sköta dina FPA-ärenden på egen hand. Vi kan hjälpa dig att sköta dina ärenden på ett säkert sätt.</p>

<p data-element="phone"><a href="/digistod">Digitalt stöd</a></p>
</div>

Turvallisuus Kelassa

<h2>Sorry, page was not found!</h2>

<p>The page you were looking for was not found. Please re-check the page address. The page may have been relocated or removed.</p>

<p>Try navigating from the home page or try writing the keywords of the subject matter into the Search box.</p>

<p><a href="https://www.kela.fi/give-feedback" style="color:blue; text-decoration:underline">Give us feedback</a></p>

<p> </p>

<h1>Pahoittelut, sivua ei löytynyt!</h1>

<p>Etsimääsi sivua ei valitettavasti löytynyt. Varmistathan, että kirjoitit osoitteen oikein. Sivu on saatettu myös siirtää tai poistaa.</p>

<ul>
	<li>Voit etsiä sisältöä navigoimalla <a href="https://www.kela.fi">etusivulta</a> tai käyttämällä <a href="https://www.kela.fi/haku">hakua</a>.</li>
	<li>Voit ottaa yhteyttä<a href="https://www.kela.fi/asiakaspalvelu"> asiakaspalveluumme</a>.</li>
	<li>Voit <a href="https://www.kela.fi/anna-palautetta">antaa palautetta</a> verkkosivuista.</li>
</ul>

<h2>Tyvärr kunde sidan inte hittas!</h2>

<p>Sidan som du sökte finns inte. Kontrollera att adressen är korrekt. Sidan kan ha flyttats eller avlägsnats.</p>

<ul>
	<li>Gå till <a href="https://www.fpa.fi/">ingångssidan</a> och sök efter önskat ämne genom att navigera i tjänsten eller med hjälp av <a href="https://www.kela.fi/sok">Sök</a>-funktionen.</li>
	<li>Ring <a href="https://www.kela.fi/kundservice">FPA:s kundtjänst</a>.</li>
	<li><a href="https://www.kela.fi/ge-respons">Ge respons</a>.</li>
</ul>

<h2>Sorry, page was not found!</h2>

<p>The page you were looking for was not found. Please re-check the page address. The page may have been relocated or removed.</p>

<ul>
	<li>Try navigating from <a href="https://www.kela.fi/main-page">the home page</a> or try writing the keywords of the subject matter into the <a href="https://www.kela.fi/search">Search box</a>.</li>
	<li>Call <a href="https://www.kela.fi/customer-service">Kela's customer service</a>.</li>
	<li><a href="https://www.kela.fi/give-feedback">Give us feedback</a>.</li>
</ul>

<h2>Tyvärr kunde sidan inte hittas!</h2>

<p>Sidan som du sökte finns inte. Kontrollera att adressen är korrekt. Sidan kan ha flyttats eller avlägsnats.</p>

<p>Gå till ingångssidan och sök efter önskat ämne genom att navigera i tjänsten eller med hjälp av Sök-funktionen.</p>

<p><a href="https://www.kela.fi/ge-respons" style="color:blue; text-decoration:underline">Ge respons</a></p>

<p> </p>

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Due to updates on 27/9/2025 the OmaKela e-service and the e-services for employers and partner organizations will be unavailable at 6–20 the benefit information service Kelmu will be unavailable at 6–20 the appointment booking system will be unavailable at 6–10. We are sorry for any inconvenience.

Päivitystöiden takia 27.9. OmaKela sekä työnantajien ja kumppanien asiointipalvelut ovat poissa käytöstä klo 6–20 etuustietopalvelu Kelmussa on käyttökatko klo 6–20 ajanvarausjärjestelmässä on käyttökatko klo 6–10. Pahoittelemme katkosta aiheutuvaa haittaa.

På grund av uppdateringar 27.9 MittFPA samt e-tjänsterna för arbetsgivare och samarbetspartner kan inte användas kl. 6–20 förmånsdatatjänsten Kelmu är tillfälligt ur bruk kl. 6–20 tidsbokningssystemet är tillfälligt ur bruk kl. 6–10. Vi beklagar de olägenheter som avbrottet orsakar.

Maintenance break in e-services on 27/9/2025

Asiointipalveluissa käyttökatko 27.9.2025

Avbrott i e-tjänsterna 27.9.2025

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<p>When you visit a service point, bring proof of identity, such as your passport or driver’s licence. If you are acting on behalf of another person, you need a specific power of attorney from that person and proof of your identity.</p><p>If you bring your online banking credentials or a mobile certificate, you can manage your Kela-related affairs on a self-service computer at the service point.</p><p>You are permitted to bring a guide dog, an assistance dog or a government working dog to a service point.</p>

Customer service points where service is provided by Kela’s employees. You can get personal advice in all Kela-related matters.

Service points where service is provided by the municipality’s employees. You can get general guidance on Kela’s benefits and services. You can pick up forms and brochures and file applications.

<p>When you visit a Kela customer service point, bring proof of identity, such as your passport or driver’s licence. If you are acting on behalf of another person, you need a specific power of attorney from that person and proof of your identity.</p><p>If you bring your online banking credentials or a mobile certificate, you can manage your Kela-related affairs on a self-service computer at the customer service point. There are no self-service computers at the customer service points you can only visit by appointment. </p><p>You are permitted to bring a guide dog, an assistance dog or a government working dog to a customer service point.</p>

Search for service points by the name of the municipality, the name of the service point or postal code.

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Security and data protection

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