Digital support services available from Kela
You can get digital support from Kela if you need help with using Kela’s online services. We offer this help to everyone who wants to use our services independently. Digital support means help and advice you can get from our digital support specialists. You can get help and advice even if you have not used online services before.
For example, we can help you with
- filling in a benefit application in the OmaKela e-service (available in Finnish and Swedish)
- using your computer or smartphone to find, save and send supporting documents
- reviewing decision notices and payments in OmaKela
- looking up information on Kela’s website
- using our benefit calculators.
How to get digital support?
You can get digital support services by calling us or by visiting a Kela service point, a joint service point or a remote service point. You can also send us a message in OmaKela to get digital support tips.
If you want to get digital support over the phone, please call our customer service. You must have a device with internet access to get digital support by phone.
Kela is a member of digital support networks
Digital support is a well-established part of our services. As an active member of digital support networks, we talk about our e-service options at various events and help digital support specialists describe our services better to the general public.