Services for students who study abroad
If you complete studies exclusively at a foreign educational institution, you can contact Kela in matters concerning student financial aid online, by e-mail, by phone or by mail.
Log in to the OmaKela e-service using your online banking credentials or a mobile ID. If you are a EU citizen and you do not have Finnish online banking credentials, you can use eIDAS identification when contacting Kela. That way, you can contact Kela using your own country’s identification tools. .
If you live abroad and you do not have a Finnish banking ID or mobile ID or you cannot use eIDAS identification, you can contact Kela about student financial aid through our service for encrypted e-mail.
Enter your email address in the Sender (Lähettäjä) field. You will receive a message which contains a link you can use to send email to Kela over a secure connection. The link is active for 30 days. Send your message to: firstname.lastname@example.org
You can also call our customer service number at 020 634 2550.
Customer service is available by phone from 9am to 3pm Monday to Friday.
Address for customers:
Kela, PO Box 10, FI- 00056 KELA