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Kela´s customer service Outokumpu | KelaSkip to content

Kela´s customer service Outokumpu

The customer service point only provides service by appointment. You can also use the OmaKela e-service to apply for benefits, report changes and send supporting documents. The e-service can be found at www.kela.fi/omakela (in Finnish) or www.fpa.fi/mittfpa (in Swedish). You can also submit a call request in the OmaKela e-service. You can also handle almost all of your benefit matters with Kela by phone. Our service numbers can be found at www.kela.fi/phone-numbers. If necessary, we will make an appointment for you to visit the customer service point.

Visiting address

Hovilankatu 2, 83500 Outokumpu

Service location on map (suomi.fi)

Opening hours

Call to book an appointment

Other contact information

Kela's customer service numbers
Kela P.O.Box 10, 00056 KELA

Accessibility information

The route to the main entrance
  • The pick-up and drop-off area is located in the vicinity of the entrance, giving easy access to the pavement.
  • The route to the entrance is smooth and sufficiently wide and illuminated.
The main entrance
  • The entrance stands out clearly. There is a canopy above the entrance.
  • The doors connected to the entrance stand out clearly and the glass doors have contrast markings. Outside the door there is sufficient room for moving e.g. with a wheelchair. The door opens easily manually.
  • The entrance has thresholds over 2 cm high.
  • The foyer is cramped.
In the facility
  • The customer service point is on the same floor as the entrance.
  • The doors in the customer service point stand out clearly. The glass doors have contrast markings.
  • The waiting room of the customer service point has a queue number system and seats.

Responsible for the service

Kela

Updated

14/11/2025

Advice for visitors

When you visit a Kela customer service point, bring proof of identity, such as your passport or driver’s licence. If you are acting on behalf of another person, you need a specific power of attorney from that person and proof of your identity.

If you bring your online banking credentials or a mobile certificate, you can manage your Kela-related affairs on a self-service computer at the customer service point.

You are permitted to bring a guide dog, an assistance dog or a government working dog to a customer service point.

Go to Visit Kela