Visitor statistics for Kela’s website

We collect visitor statistics on all visits to our website. You cannot be identified from the data we collect.
We use the visitor statistics we collect to develop our services and in internal reporting on website performance.

Do you consent to the collection of visitor statistics?

KelaSkip to content

Maintenance break in the kela.fi website on 23/8/2025 at 6–12 Read more

Kela´s customer service point Nurmijärvi

The customer service point only provides service by appointment. You can also handle almost all of your benefit matters with Kela by phone. Book a telephone appointment at www.kela.fi/appointments or by calling one of our service numbers. Our service numbers can be found at www.kela.fi/phone-numbers. If necessary, we will make an appointment for you to visit the customer service point. You can also use the OmaKela e-service to apply for benefits, report changes and send supporting documents. The e-service can be found at www.kela.fi/omakela (in Finnish) or www.fpa.fi/mittfpa (in Swedish).

Visiting address

Keskustie 2, 01900 Nurmijärvi

Service location on map (suomi.fi)

Opening hours

Call to book an appointment
NOTICE! Closed from 7.7.2025

Other contact information

Kela's customer service numbers
Kela P.O.Box 10, 00056 KELA

Accessibility information

The route to the main entrance
  • The 2 accessible parking spaces are located outdoors under 10 m from the entrance. The width of the parking spaces is at least 3.6 m.
  • The pick-up and drop-off area is located in the vicinity of the entrance, giving easy access to the pavement.
  • The route to the entrance is guided, smooth and sufficiently wide and illuminated.
The main entrance
  • The entrance stands out clearly and is illuminated. There is a canopy above the entrance.
  • The doors connected to the entrance stand out clearly and the glass doors have contrast markings. Outside the door there is sufficient room for moving e.g. with a wheelchair. The door opens automatically with a motion sensor.
In the facility
  • The customer service point is on the same floor as the entrance.
  • The doors in the customer service point stand out clearly. The glass doors have contrast markings.
  • The waiting room of the customer service point has no queue number system. The waiting room has chairs.
  • The customer service point has a fixed induction loop.

Responsible for the service

Kela

Updated

21/8/2025

Advice for visitors

When you visit a Kela customer service point, bring proof of identity, such as your passport or driver’s licence. If you are acting on behalf of another person, you need a specific power of attorney from that person and proof of your identity.

If you bring your online banking credentials or a mobile certificate, you can manage your Kela-related affairs on a self-service computer at the customer service point. There are no self-service computers at the customer service points you can only visit by appointment.

You are permitted to bring a guide dog, an assistance dog or a government working dog to a customer service point.

Go to Visit Kela