Overpayment Recovery Centre

Kela's Overpayment Recovery Centre performs the following customer service functions:

  • recovery of benefits
  • collection of child support debt
  • collection of student loan debt repaid under the government loan guarantee
  • collection of healthcare fee for higher education students

The Overpayment Recovery Centre also handles applications for exemption from child support and student loan debt.

The Overpayment Recovery Centre should be your point of contact if you are responding to a letter that the Centre has sent to you, if you wish to discuss a repayment plan, or if you have questions about benefit recovery and debt collection.

Telephone assistance

Mon–Fri 9:00 to 16:00  020 634 4940

Mon–Fri 9:00 to 16:00 020 634 4942 (for partner organisations)

E-service

You can use Kela's  e-service e-service (available in Finnish and Swedish only) if you wish to send a message concerning benefit recovery or debt collection or have a proposal for a repayment plan or documents that you want to send to the Overpayment Recovery Centre. Once your message has been processed, the Centre will reply to you through the e-service.

You can check the amount that is being recovered, the due date and the payment details under www.kela.fi/asiointi > Perintä.

You can also suggest payment in instalments:
www.kela.fi/asiointi > 'Hakemukset ja ilmoitukset' > Perinnän maksusuunnitelma.

Mail and fax

Mailing address: Kelan Perintäkeskus, Kela, PL 31, 00056 KELA
Fax 020 634 1599

Email

Only customers living outside Finland and partner organisations of the Overpayment Recovery Centre have the option of contacting the Centre via email.

Additional information