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Overpayment Recovery Centre
Kela's Overpayment Recovery Centre performs the following customer service functions:
- recovery of benefits
- collection of child support debt
- collection of student loan debt repaid under the government loan guarantee
- collection of healthcare fee for higher education students
The Overpayment Recovery Centre also handles applications for exemption from child support debt and government-guaranteed student loan debt.
The Overpayment Recovery Centre should be your point of contact if you are responding to a letter that the Centre has sent to you, if you wish to discuss a repayment plan, or if you have questions about benefit recovery and debt collection.
Monday to Friday 10:00 to 15:00 020 634 4940 (individual customers)
Monday to Friday 10:00 to 15:00 020 634 4942 (partner organisations)
You can use Kela’s e-service (available in Finnish and Swedish only) to check the amount that is being recovered, the due date and the payment details.
You can also use e-service if you wish to send a message concerning recovery or debt collection, a proposal for a repayment plan or other documents to the Overpayment Recovery Centre. Once your message has been processed, the Centre will reply to you through e-service.
Mail and fax
Postal address: Kela, Perintäkeskus, PL 31, 00056 KELA.
Fax +358 (0)20 634 1599