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Business units

Kela's organisation is divided into five business units:

  • Local Customer Service
  • Nationwide Customer Service
  • IT Services
  • Information Services
  • Shared Services

and two operational units:

  • Management Support Unit
  • Communications Unit

The results unit of the customer's local services is responsible for customer service in all service channels as well as customer advice and guidance.

The business unit includes five regional customer service units.

People living in Åland are served by Kela Åland

In addition, the business unit has one Customer Relations Development Unit

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The Nationwide Customer Service business unit is involved in legislative planning and reform efforts in the area of benefit provision.

Tulosyksikköön kuuluu neljä valtakunnallista palvelukeskusta.  The business unit includes four nationwide customer service units.

In addition, the business unit has a Customer Relations Unit, a Medical Advisory Unit and a Benefits and Services Planning Unit.

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ICT Services develops, maintains and delivers IT services for Kela and a number of other contractual partners.

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Information Services is responsible for compiling, managing and utilising information resources and products and developing them further to address the needs of internal and external clients. 

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The business unit is responsible for Kela's personnel, procurement, translation and financial services. The Overpayment Recovery Centre, which handles debt collection matters, belongs to this bussiness unit.

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The Management Support Unit assists Kela’s management. Its responsibilities include providing management services to promote the implementation of Kela’s strategy.

The Communications Unit is responsible for delivering communications to clients, media and staff.

The Internal Audit is an operational unit which reports directly to the Director General. 

Kela's organisation is divided into five business units: Local Customer Service, Nationwide Customer Service, IT Services, Information Services, Shared Services and two operational units: Management Support Unit, Communications Unit.
 

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Last modified 12/2/2024

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