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Service in other languages

<h1>Service of decisions by public notice</h1>

<p>Kela can serve a decision by public notice if a customer is issued a decision but cannot be notified of it any other way. This can be the case for example when the customer’s contact information is not available to Kela.</p>

<p>We will post the public notice on Kela’s website.If your name is mentioned in the notice, you can view the decision issued in your case in <a href="https://oma.kela.fi/?lg=en">the OmaKela e-service</a> (available in Finnish and Swedish). You can also<a href="/call-kela"> call our customer service</a> if necessary.</p>

<p>The public notice includes the personal information required for the purpose, i.e., the customer’s name, a case number and the date on which the decision was issued.</p>

<p>Customers are considered to have been notified of a decision seven days after it was issued. The information will be removed from the website 14 days after it was posted.</p>

<h1>Yleistiedoksiannot</h1>

<p>Kela voi ilmoittaa asiakkaalle päätöksestä yleistiedoksiannolla, kun päätöstä ei saada annettua tiedoksi muulla tavoin. Tällainen tilanne voi olla esimerkiksi silloin, kun asiakkaan yhteystiedot puuttuvat Kelasta.</p>

<p>Julkaisemme ilmoituksen yleistiedoksiannosta Kelan verkkosivuilla. Jos nimesi on ilmoituksessa, näet asiaa koskevan päätöksen <a href="https://oma.kela.fi/">OmaKelassa</a>. Tarvittaessa voit soittaa <a href="/soita-kelaan">puhelinpalveluumme</a>.</p>

<p>Kela julkaisee ilmoituksessa yleistiedoksiannon kannalta välttämättömät henkilötiedot. Yleistiedoksiannossa julkaisemme asiakkaan nimen, asian tunnistenumeron ja päätöksen antamispäivän.</p>

<p>Asiakkaan katsotaan saaneen tiedon päätöksestä seitsemäntenä päivänä ilmoituksen julkaisupäivästä. Tiedot poistetaan sivuilta 14 päivän kuluttua ilmoituksen julkaisemisesta.</p>

<h1>Offentlig delgivning</h1>

<p>FPA kan meddela en kund om beslut genom offentlig delgivning då beslutet inte kan delges kunden på annat sätt. En sådan situation kan uppstå till exempel när FPA inte har kontaktuppgifter för kunden.</p>

<p>Vi publicerar meddelandet om offentlig delgivning på FPA:s webbplats. Om ditt namn finns i meddelandet kan du se beslutet i fråga i <a href="https://oma.kela.fi/?lg=sv">MittFPA</a>.  Vid behov kan du kontakta vår <a href="/ring-fpa">telefontjänst</a>.</p>

<p>I meddelandet finns personuppgifter som är nödvändiga med tanke på den offentliga delgivningen. I delgivningen publicerar vi kundens namn, ärendets identifikationsnummer och datumet då beslutet meddelats.</p>

<p>Kunden anses ha fått del av beslutet den sjunde dagen efter den dag då meddelandet publicerades. Uppgifterna tas bort från webbplatsen 14 dagar efter att meddelandet har publicerats.</p>

Service of decisions by public notice

Yleistiedoksiannot

Offentlig delgivning

<h2>Sorry, page was not found!</h2>

<p>The page you were looking for was not found. Please re-check the page address. The page may have been relocated or removed.</p>

<p>Try navigating from the home page or try writing the keywords of the subject matter into the Search box.</p>

<p><a href="https://www.kela.fi/give-feedback" style="color:blue; text-decoration:underline">Give us feedback</a></p>

<p> </p>

<h1>Pahoittelut, sivua ei löytynyt!</h1>

<p>Etsimääsi sivua ei valitettavasti löytynyt. Varmistathan, että kirjoitit osoitteen oikein. Sivu on saatettu myös siirtää tai poistaa.</p>

<ul>
	<li>Voit etsiä sisältöä navigoimalla <a href="https://www.kela.fi">etusivulta</a> tai käyttämällä <a href="https://www.kela.fi/haku">hakua</a>.</li>
	<li>Voit ottaa yhteyttä<a href="https://www.kela.fi/asiakaspalvelu"> asiakaspalveluumme</a>.</li>
	<li>Voit <a href="https://www.kela.fi/anna-palautetta">antaa palautetta</a> verkkosivuista.</li>
</ul>

<h2>Tyvärr kunde sidan inte hittas!</h2>

<p>Sidan som du sökte finns inte. Kontrollera att adressen är korrekt. Sidan kan ha flyttats eller avlägsnats.</p>

<ul>
	<li>Gå till <a href="https://www.fpa.fi/">ingångssidan</a> och sök efter önskat ämne genom att navigera i tjänsten eller med hjälp av <a href="https://www.kela.fi/sok">Sök</a>-funktionen.</li>
	<li>Ring <a href="https://www.kela.fi/kundservice">FPA:s kundtjänst</a>.</li>
	<li><a href="https://www.kela.fi/ge-respons">Ge respons</a>.</li>
</ul>

<h2>Sorry, page was not found!</h2>

<p>The page you were looking for was not found. Please re-check the page address. The page may have been relocated or removed.</p>

<ul>
	<li>Try navigating from <a href="https://www.kela.fi/main-page">the home page</a> or try writing the keywords of the subject matter into the <a href="https://www.kela.fi/search">Search box</a>.</li>
	<li>Call <a href="https://www.kela.fi/customer-service">Kela's customer service</a>.</li>
	<li><a href="https://www.kela.fi/give-feedback">Give us feedback</a>.</li>
</ul>

<h2>Tyvärr kunde sidan inte hittas!</h2>

<p>Sidan som du sökte finns inte. Kontrollera att adressen är korrekt. Sidan kan ha flyttats eller avlägsnats.</p>

<p>Gå till ingångssidan och sök efter önskat ämne genom att navigera i tjänsten eller med hjälp av Sök-funktionen.</p>

<p><a href="https://www.kela.fi/ge-respons" style="color:blue; text-decoration:underline">Ge respons</a></p>

<p> </p>

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The OmaKela e-service for individual customers and the e-services for employers and partner organisations will be unavailable on 5/11/2026 at 6–8 due to updates. We are sorry for any inconvenience.

Henkilöasiakkaiden asiointipalvelu OmaKela sekä työnantajien ja kumppanien asiointipalvelut ovat poissa käytöstä 5.11. klo 6–8 päivitystöiden takia. Pahoittelemme katkosta aiheutuvaa haittaa.

E-tjänsten för privatpersoner, MittFPA, samt e-tjänsterna för arbetsgivare och samarbetspartner kan inte användas 5.11 kl. 6–8 på grund av uppdateringar. Vi beklagar det besvär som avbrottet orsakar.

Maintenance break in e-services on 5/11/2026 at 6–8

Asiointipalveluissa käyttökatko 5.11. klo 6–8

Avbrott i e-tjänsterna 5.11 kl. 6–8

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<p>When you visit a service point, bring proof of identity, such as your passport or driver’s licence. If you are acting on behalf of another person, you need <a href="https://www.kela.fi/authorising-another-person"> a specific power of attorney</a> from that person and proof of your identity.</p><p>If you bring your online banking credentials or a mobile certificate, you can manage your Kela-related affairs on a self-service computer at the service point.</p><p>You are permitted to bring a guide dog, an assistance dog or a government working dog to a service point.</p>

Customer service points where service is provided by Kela’s employees. You can get personal advice in all Kela-related matters.

You can also go to a joint service point or a remote service point. You can get general guidance and submit applications at joint service points. At remote service points, you can communicate with a Kela specialist via a video connection.

<p>When you visit a Kela customer service point, bring proof of identity, such as your passport or driver’s licence. If you are acting on behalf of another person, you need  <a href="https://www.kela.fi/authorising-another-person">a specific power of attorney</a> from that person and proof of your identity.</p><p>If you bring your online banking credentials or a mobile certificate, you can manage your Kela-related affairs on a self-service computer at the customer service point. </p><p>You are permitted to bring a guide dog, an assistance dog or a government working dog to a customer service point.</p>

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Service of decisions by public notice

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