Helsinki Employment Services, Itäkeskus
You can visit the Itäkeskus office of the Helsinki Employment Services without an appointment. Our experts are available throughout opening hours. There are computers and printers that you can use to search for work and training, as well as to use the E-Services. There is also a Kela´s remote customer service point with a self-service computer that you can use to have a videoconference with a Kela staff member. Via the remote service you can get personal advice and can conduct your business just as if you were visiting Kela’s customer service point.
Visiting address
Asiakkaankatu 3A, 00930 Helsinki
Service location on map (suomi.fi)Opening hours
- Monday 9 — 15
- Tuesday 9 — 15
- Wednesday 9 — 15
- Thursday 9 — 15
- Friday 9 — 15
- Monday 9 — 16
- Tuesday 9 — 16
- Wednesday 9 — 16
- Thursday 9 — 16
- Friday 9 — 16
Other contact information
Accessibility information
- The 3 accessible parking spaces are located outdoors under 10 m from the entrance. The width of the parking spaces is less than 3.6 m.
- Sisäänkäynnin välittömässä läheisyydessä ei ole esteetöntä autopaikkaa, mutta rakennuksen edustalla on suuri pysäköintialue, jossa kolme esteetöntä autopaikkaa melko lähellä työllisyyspalveluiden sisäänkäyntiä.
- The pick-up and drop-off area is located in the vicinity of the entrance, giving easy access to the pavement.
- Sisäänkäynti sijaitsee Lyypekinkujan puolella. Saattoliikenne pääsee aivan sisäänkäynnin eteen.
- The route to the entrance is guided, rough and illuminated.
- The entrance stands out clearly and is illuminated. There is a canopy above the entrance.
- In connection with the entrance, there are 2 consecutive steps with handrails on one side.
- The entrance has a steep ramp under 6 m long, with handrails on both sides.
- The doors connected to the entrance stand out clearly. Outside the door there is sufficient room for moving e.g. with a wheelchair. The door opens automatically with an opening button.
- The customer service point is located on floor 4.
- Esteetön WC: ovessa on kaksi lukkoa. Oven saa auki vääntämällä ylempää lukkoa ja samanaikaisesti painamalla kahvaa. Oven avaaminen ei onnistu yhdellä kädellä. Lyhytkasvuisen henkilön ja pyörätuolia käyttävän henkilön kannalta lukko sijaitsee liian korkealla. Oven sisäpuolelta puuttuu vaakasuuntainen lankavedin, josta pyörätuolia käyttävä henkilö voi vetää oven perässään kiinni. Asiakaspalveluiden tiloissa on käytävien lattiapintaan tarrattu opasteita johtamaan hissille ja portaikkoon.
- For moving around, there is a lift, which can hold a wheelchair; the door opens automatically. The floor numbers in the lift can be felt with fingers. (The minimum dimensions for an accessible lift are width 1.1 m and depth 1.4 m.)
- The customer service point has directions to the different facilities.
- The doors in the customer service point stand out clearly.
- The waiting room of the customer service point has a queue number system and seats.
- The customer service point has a toilet marked as accessible on floor 4. The toilet door cannot be easily opened and closed.
Responsible for the service
Helsingin kaupunki
Updated
3/4/2026
Advice for visitors
When you visit a service point, bring proof of identity, such as your passport or driver’s licence. If you are acting on behalf of another person, you need a specific power of attorney from that person and proof of your identity.
If you bring your online banking credentials or a mobile certificate, you can manage your Kela-related affairs on a self-service computer at the service point.
You are permitted to bring a guide dog, an assistance dog or a government working dog to a service point.