Application process for benefits

Benefits available from Kela

What benefits can you get?
See who can get Kela benefits and in what situations they are available.
How much is your benefit?
Learn more about benefits and use an online calculator to estimate the amount you could get.

Submitting an application

Before applying
find out what documents you must include with your application.
Which benefits can you apply for online?
You can use the OmaKela e-service to apply for most benefits, including housing allowances and social assistance.
When do you have to complete an application form?
Application forms are used to apply for rehabilitation and certain other benefits. The completed application can be sent in via the OmaKela e-service or by mail.

How applications are processed

How does Kela process applications?
If an application is missing relevant information, we will ask for it.
Average processing times
Check the current processing times for different benefit applications.
When can I expect a decision on my application?
In the OmaKela e-service, you can see how long you can expect it to take to process your application.

Getting a decision on your application and how benefits are paid

How do I get a decision on my application?
The decision will show up in the OmaKela e-service, and will also be sent to you by post.
Payment dates
Find out when your benefits are paid.
Do I have to pay tax on benefits?
Some benefits are taxable, but they are not taxed in the same way as wages and salaries.

Review of benefits

Report changes in your circumstances
Remember to report changes that could be relevant to your benefits.
Moving
Moving can affect many different benefits. Housing allowances are reviewed annually.
Changes in family circumstances
Separation and divorce, childbirth and a family member’s death can affect the benefits you get from Kela.

Recovery of overpayments

Recovery of overpayments
Most issues related to the recovery of overpayments can be dealt with in the OmaKela e-service.
Waiving the recovery of overpayments
In certain situations, Kela can waive the recovery or reduce the amount being recovered.
Exemption from the payment of student loan debt
Find out when you can get an exemption and how to apply for it.