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Maintenance affecting applications for unemployment benefits (OmaKela) on 6/10/2025 at 8.30–11.30 Read more

Customer service for individual customers

You can get service in English by calling Kela or by visiting some of our customer service points where we offer service in English. Most of our forms are also available in English.

If you cannot communicate with Kela in Finnish, Swedish or English, you can manage your affairs with the assistance of an interpreter.

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Current topics

Give us your opinion on our services for families

We want to hear about your experiences with Kela’s services for families with children as well as your ideas on how we could improve your customer experience. Children can also participate by drawing and in a prize draw.

You can find the survey in our Customer Community between 26 September and 5 October 2025. Why not join if you are not a member yet?

Join now

Do you want to be among the first to know what is going on in the field of social security?

Our newsletter for customers brings together the most important information about Kela’s benefits and changes to social security.

Subscribe to the newsletter

International situations and service in other languages

Centre for International Affairs

Interpretation

Service in other languages

International House Helsinki (ihhelsinki.fi)

Do you need help using our e-services?

We offer digital support to all who wish to use our services independently. Digital support can help you use our services safely and securely.

Digital support