Visit Kela

The service point in Outokumpu is closed June 14

Summer opening hours

During the summer many service points are open as usual. Some have changes in opening hours and some are closed. We recommend handling Kela-matters online or by phone also during the summer. The phone service is open from 9am to 3 pm.

Check opening hours in the search function.

Please avoid visiting service points

Please do not visit our service points if you have coronavirus symptoms or if you have travelled abroad within the last 2 weeks. If you pay us a visit, please remember good hand hygiene, maintain a safe distance and use a face mask.

Personal advice at Kela's customer service points


You can visit any Kela's customer service point. They offer personal assistance and guidance about how to apply for benefits from Kela. If necessary, they can book an appointment for you. You can also use the customer computers independently.

The customer service points do not have telephone numbers. Check the numbers and opening hours of phone services in English and other languages.

Citizen Service Centres offer general advice

Citizen Service Centres are customer service points operated jointly by Kela and other public-sector organizations. You can pick up claim forms or brochures, file claims for benefit, and receive general assistance on benefits and the use of Kela's online service.

Remember to bring identification 

When visiting a customer service point or other location, please bring identification with you, such as a driving licence or passport. If you are representing someone else, you will need to show both ID and a limited power of attorney from the person you are representing.

If you also bring e-identification such as bank codes or mobile-id, you can use customer computers to take care of Kela-matters free of charge.

You can find the addresses and opening hours of Kela's customer service points and Citizen Service Centers in the Customer Service Locator.