Visit Kela

Please avoid visiting customer service points

Please do not visit a customer service point if you have coronavirus symptoms or if you have travelled abroad within the last 2 weeks. If you do visit a customer service point, please remember good hand hygiene, maintain a safe distance and use your own face mask if necessary.

Check opening hours and services

In our service locator you can search for the closest customer service point and check opening hours. If you need to book an appointment, please call the phone service.

You can also book a phone appointment.

Personal advice at Kela's customer service points

 

You can visit any Kela's customer service point. They offer personal assistance and guidance about how to apply for benefits from Kela. If necessary, they can book an appointment for you. You can also use the customer computers independently.

The customer service points do not have telephone numbers. Check the numbers and opening hours of phone services in English and other languages.

Citizen Service Centres offer general advice

Citizen Service Centres are customer service points operated jointly by Kela and other public-sector organizations. You can pick up claim forms or brochures, file claims for benefit, and receive general assistance on benefits and the use of Kela's online service.

Remember to bring identification 

When visiting a customer service point or other location, please bring identification with you, such as a driving licence or passport. If you are representing someone else, you will need to show both ID and a limited power of attorney from the person you are representing.

If you also bring e-identification such as bank codes or mobile-id, you can use customer computers to take care of Kela-matters free of charge.

You can find the addresses and opening hours of Kela's customer service points and Citizen Service Centers in the Customer Service Locator.