E-services may be unavailable between 6 am and 6:15 am on 28 September 2022 More information
Possible maintenance breaks in e-services on 27 September at 23–4 More information
Maintenance break in e-services on 1 October 2022 from 6:00 to 20:00; breaks may also occur on the kela.fi website More information
Possible maintenance breaks between 22:30 on 27 September and 07:00 on 28 September affecting the ability to download PDF documents in the OmaKela e-service More information
Personal advice at Kela's customer service points
You can visit any Kela's customer service point. They offer personal assistance and guidance about how to apply for benefits from Kela. If necessary, they can book an appointment for you. You can also use the customer computers independently.
The customer service points do not have telephone numbers. Check the numbers and opening hours of phone services in English and other languages.
Citizen Service Centres offer general advice
Citizen Service Centres are customer service points operated jointly by Kela and other public-sector organizations. You can pick up claim forms or brochures, file claims for benefit, and receive general assistance on benefits and the use of Kela's online service.
Remember to bring identification
When visiting a customer service point or other location, please bring identification with you, such as a driving licence or passport. If you are representing someone else, you will need to show both ID and a limited power of attorney from the person you are representing.
If you also bring e-identification such as bank codes or mobile-id, you can use customer computers to take care of Kela-matters free of charge.
You can find the addresses and opening hours of Kela's customer service points and Citizen Service Centers in the Customer Service Locator.