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Kela´s customer service point Järvenpää | KelaSkip to content

Kela´s customer service point Järvenpää

Kela’s customer service point provides service and assistance in matters related to the benefits available from Kela. You can also use the OmaKela e-service to apply for benefits, report changes and send supporting documents. The e-service can be found at www.kela.fi/omakela (in Finnish) or www.fpa.fi/mittfpa (in Swedish). You can also submit a call request in the OmaKela e-service. You can also handle almost all of your benefit matters with Kela by phone. Our service numbers can be found at www.kela.fi/phone-numbers.

Visiting address

Helsingintie 18 A, 5.krs, 04400 Järvenpää

Service location on map (suomi.fi)

Opening hours

Servicetime
  • Monday 9 — 15
  • Tuesday 9 — 15
  • Wednesday 9 — 15
  • Thursday 9 — 15
  • Friday 9 — 15
Exceptions to opening hours
New Year's Day: Closed
Epiphany: Closed
Good Friday: Closed
Easter Sunday: Closed
Easter Monday: Closed
May Day: Closed
Ascension Day: Closed
Midsummer Eve: Closed
Independence Day: Closed
Christmas Eve: Closed
Christmas Day: Closed
2nd Day of Christmas: Closed

Other contact information

Kela's customer service numbers
Kela P.O.Box 10, 00056 KELA

Accessibility information

The route to the main entrance
  • The route to the entrance is smooth and sufficiently wide and illuminated.
The main entrance
  • The entrance stands out clearly and is illuminated.
  • The doors connected to the entrance stand out clearly and the glass doors have contrast markings. Outside the door there is sufficient room for moving e.g. with a wheelchair. The door opens automatically with an opening button.
In the facility
  • The customer service point is located on floor 5.
  • For moving around, there is a lift, which can hold a wheelchair; the door opens automatically. The floor numbers in the lift can be felt with fingers. The button for the exit floor stands out from the other buttons. (The minimum dimensions for an accessible lift are width 1.1 m and depth 1.4 m.)
  • The customer service point has directions to the different facilities.
  • The doors in the customer service point stand out clearly. The glass doors have contrast markings.
  • The waiting room of the customer service point has a queue number system and seats.
  • The customer service point has an accessible toilet on the same floor.

Responsible for the service

Kela

Updated

8/4/2026

Advice for visitors

When you visit a Kela customer service point, bring proof of identity, such as your passport or driver’s licence. If you are acting on behalf of another person, you need a specific power of attorney from that person and proof of your identity.

If you bring your online banking credentials or a mobile certificate, you can manage your Kela-related affairs on a self-service computer at the customer service point.

You are permitted to bring a guide dog, an assistance dog or a government working dog to a customer service point.

Go to Visit Kela