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Maintenance break in the OmaKela e-service on 5/6/2025 at 6–8 Read more

Kela´s customer service point Järvenpää

Kela’s customer service point provides service and assistance in matters related to the benefits available from Kela. You can also use the OmaKela e-service to apply for benefits, report changes and send supporting documents. The e-service can be found at www.kela.fi/omakela (in Finnish) or www.fpa.fi/mittfpa (in Swedish). It is also possible to book a telephone appointment. Read more about this at www.kela.fi/appointments

Visiting address

Helsingintie 18, 04400 Järvenpää

Service location on map (suomi.fi)

Opening hours

New address from 14.4.2025 Helsingintie 18 A, 5th floor, 04400 Järvenpää
  • Monday 9 — 15
  • Tuesday 9 — 15
  • Wednesday 9 — 15
  • Thursday 9 — 15
  • Friday 9 — 15
Exceptions to opening hours
Ascension Day: Closed
Midsummer Eve: Closed

Other contact information

Kela's customer service numbers
Kela P.O.Box 10, 00056 KELA

Accessibility information

The route to the main entrance
  • The accessible parking space is located outdoors under 10 m from the entrance. The width of the parking space is at least 3.6 m.
  • The pick-up and drop-off area is located in the vicinity of the entrance, giving easy access to the pavement.
  • The route to the entrance is smooth and sufficiently wide and illuminated.
  • The passage has 2 consecutive steps, with handrails on one side.
  • The route has a ramp under 6 m long, with handrails on one side.
The main entrance
  • The entrance stands out clearly and is illuminated. There is a canopy above the entrance.
  • In connection with the entrance, there are 2 consecutive steps, with handrails on one side.
  • The entrance has a ramp under 6 m long, with handrails on one side.
  • The doors connected to the entrance stand out clearly and the glass doors have contrast markings. Outside the door there is sufficient room for moving e.g. with a wheelchair. The door opens automatically with a motion sensor.
In the facility
  • The customer service point is located on floor 5.
  • For moving around, there is a lift, which can hold a wheelchair; the door opens automatically. The floor numbers in the lift can be felt with fingers. The button for the exit floor stands out from the other buttons. (The minimum dimensions for an accessible lift are width 1.1 m and depth 1.4 m.)
  • The doors in the customer service point stand out clearly. The glass doors have contrast markings.
  • The waiting room of the customer service point has a queue number system and seats.

Responsible for the service

Kela

Updated

16/5/2025

Advice for visitors

When you visit a Kela customer service point, bring proof of identity, such as your passport or driver’s licence. If you are acting on behalf of another person, you need a specific power of attorney from that person and proof of your identity.

If you bring your online banking credentials or a mobile certificate, you can manage your Kela-related affairs on a self-service computer at the customer service point. There are no self-service computers at the customer service points you can only visit by appointment.

You are permitted to bring a guide dog, an assistance dog or a government working dog to a customer service point.

Go to Visit Kela