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Kela´s customer service point Kotka

You can visit this Kela customer service point for advice about benefits available from Kela. We also serve customers with booked appointments. Appointments may be scheduled for times outside our service hours. If necessary, we will make an appointment for you to visit a customer service point. You can also use the OmaKela e-service (www.kela.fi/e-services, available in Finnish or Swedish) to apply for benefits, report changes and send supporting documents. The OmaKela chat can help if you are able to chat in Finnish. You can also use the OmaKela e-service to ask Kela to call you back. You can act on behalf of another person in OmaKela (www.kela.fi/on-behalf-of-someone). You can also handle almost all of your benefit matters with Kela by phone. You can look up our customer service numbers online at www.kela.fi/call-kela. Use our service point search tool to look for the joint service points and remote service points closest to you: https://www.kela.fi/visit-kela.

Visiting address

Keskuskatu 7, 48100 Kotka

Service location on map (suomi.fi)

Opening hours

Service hours
  • Monday 12 — 16
  • Tuesday 12 — 16
  • Thursday 12 — 16
  • Friday 12 — 16
The self-service area is open to customers
  • Monday 12 — 16
  • Tuesday 12 — 16
  • Thursday 12 — 16
  • Friday 12 — 16
Exceptions to opening hours
New Year's Day: Closed
Epiphany: Closed
Good Friday: Closed
Easter Sunday: Closed
Easter Monday: Closed
May Day: Closed
Ascension Day: Closed
Midsummer Eve: Closed
Independence Day: Closed
Christmas Eve: Closed
Christmas Day: Closed
2nd Day of Christmas: Closed

Other contact information

Kela's customer service numbers
Kela P.O.Box 10, 00056 KELA

Accessibility information

The route to the main entrance
  • The accessible parking space is located outdoors under 10 m from the entrance. The width of the parking space is at least 3.6 m.
  • The pick-up and drop-off area is located in the vicinity of the entrance, giving easy access to the pavement.
  • The route to the entrance is smooth and sufficiently wide and illuminated.
  • The passage has 1 step.
  • The route has a ramp under 6 m long.
The main entrance
  • The entrance stands out clearly and is illuminated.
  • The doors connected to the entrance stand out clearly and the glass doors have contrast markings. Outside the door there is sufficient room for moving e.g. with a wheelchair. The door opens automatically with a button.
In the facility
  • The customer service point is on the same floor as the entrance.
  • The customer service point has directions to the different facilities.
  • The doors in the customer service point stand out clearly. The glass doors have contrast markings.
  • The waiting room of the customer service point has no queue number system. The waiting room has chairs.

Responsible for the service

Kela

Updated

21/5/2026

Advice for visitors

When you visit a Kela customer service point, bring proof of identity, such as your passport or driver’s licence. If you are acting on behalf of another person, you need a specific power of attorney from that person and proof of your identity.

If you bring your online banking credentials or a mobile certificate, you can manage your Kela-related affairs on a self-service computer at the customer service point.

You are permitted to bring a guide dog, an assistance dog or a government working dog to a customer service point.

Go to Visit Kela