Help us improve our services

Tell us what we have done well and how we could improve our services further. We welcome your feedback and ideas about our services, the social benefits we provide, and the way we operate.
We also value feedback and suggestions for improvement from our partners and employer clients.

Please tell us if you wish to receive a reply to your feedback.

If you wish to report a problem or technical issue with our e-service, please email our technical support at tekninentuki@kela.fi.

If you would like to provide feedback on the accessibility of our online services, please use the feedback form in the accessibility statement.

Please don’t use the feedback form for your personal business with Kela

Please note that because your feedback is not linked to your case records at Kela, you cannot use the feedback form for personal business, such as reporting a change in your circumstances, a new bank account number or cancelling an appointment.

We also cannot reply to any questions you may have about your individual situation through the feedback system.

You can conduct your business with Kela

• online (in Finnish or Swedish)
• by phone
• by visiting a customer service point.

If you represent an employer or a partner organisation, you can conduct business with Kela

• via the e-service for employers  (in Finnish or Swedish)
• via the chat or phone services for employers 
• via the chat or phone services for partner organisations.

Feedback about booking a taxi or a specific taxi service

If you have feedback about booking a taxi or a specific taxi service, please give it directly to the dispatch centre that it concerns or where you booked your taxi.