Decision

Once Kela has processed your application, you will receive a decision. The amount of the benefit, the criteria based on which it is granted, and the payment date are shown in the decision. You will receive a decision even if you have not been granted a benefit.

You will be notified of the decision by email or text message if you have provided Kela with your phone number or email address.

Decisions can be viewed in OmaKela and are sent to your home address

The decision will be available in the OmaKela e-service, and will also be sent to your home address. In OmaKela, you can view the decision under Omat etuudet on the front page.

You can also choose to receive decisions only via OmaKela. However, this option is not yet available for all benefits. See which decisions can be delivered to OmaKela only (in Finnish only).

All decisions issued to you over the last two years are available in OmaKela. If you need a decision that was issued earlier, you can ask Kela to mail it to your home address. Use the OmaKela e-service to send a message or call Kela’s customer service.

Do not contact customer service unnecessarily

Our customer service specialists cannot tell you when you will receive a decision on your application or how long your application will take to process. You can see an estimate in OmaKela of how long the processing of your application is expected to take. However, sometimes the processing can be delayed. We will contact you if your application is missing relevant information or documents.

Contact our customer service if you need benefits urgently.

Decisions that contain errors are corrected

If we notice an error in a decision issued to you, we will ask your for permission to correct the decision. The error can be corrected either in your favour or to your disadvantage. Errors may be corrected to your disadvantage only with your consent. If you do not give your consent, Kela may ask the relevant Appeal Board to nullify the decision.

Kela is authorised to correct typographical or calculation errors without your consent, but Kela will contact you before any correction is made.

The amended decision will be mailed to you.

If you find an error in a decision issued to you

If you think that the decision you got from Kela is wrong, you can appeal to have it changed. Instructions on how to appeal are provided with each benefit decision. If you have questions, please contact Kela first before taking any other steps.

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