A woman is talking on the telephone

Did you know...

You can call our automated phone service to find out the payment dates of many benefits.

A woman is talking on the telephone

Phone services

International situations 020 634 0200 (open 9 am to 4 pm Monday to Friday)
Social security when moving to or from Finland and in other international situations
(See also Centre for International Affairs)

020 634 2550 (open 9 am to 3 pm Monday to Friday)
Families with children
Housing benefits
Social assistance

020 634 2650 (open 9 am to 3 pm Monday to Friday)
Death of a family member
Kela card, European Health Insurance Card

Russian-speaking customers 020 6344 901 (open 9 am to 11 am and 12 to 3 pm Monday to Friday)
Between 11 June and 31 August, the service is available from 9am to 11am and from noon to 3pm on Monday and Wednesday.
The customer service advisors provide guidance and advice in Russian concerning all Kela benefits. The service is intended for persons whose proficiency in Finnish, Swedish or English is not sufficient to contact Kela in any other way.

Customer fax number for benefit matters 020 634 1599
All documentation that is needed for any application (except documentation in connection with child maintenance allowance) can be submitted online. When you submit the documentation online, this will speed up the processing of the application.

Call charges

Charges for calling Kela's customer service:

  • calls from a landline phone: standard local network rate
  • calls from a mobile phone: standard mobile rate
  • calls from outside Finland: international rate as applicable

The actual cost depends on your operator. If you have a phone plan, you should check with the operator whether your plan covers calls to 020 numbers.

Calling from overseas/International calls

If calling from outside Finland, first dial +358 followed by the telephone number of your choice without the first zero. E.g., Pensioners, +358 20 692 222.

Calls from Kela

Any telephone calls from Kela to you show up as originating from an unknown number.

Please note that we record telephone calls to and from our call centre in order to document the transaction and to improve the quality of our service.