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How to book a taxi if you have a hearing or speech impairment

If you have a hearing or speech impairment, you can book taxi travels reimbursed by Kela by text message.

You can book a taxi by text message after you have reported your customer data to the dispatch centre in your region. Check the numbers of the dispatch centres.

Report the following data to the dispatch centre by phone or by text message:

  • your name
  • your personal identity code
  • your telephone number
  • your home address.

After that, you can book a taxi via the text message service. Please state the following in your message:

  • your name
  • your pick-up address
  • your destination (e.g. hospital)
  • latest possible time of arrival at the place of treatment
  • any assistive devices you use (e.g. wheelchair, guide dog)

In the following you find the regional numbers for the text message service. The numbers will be taken into use starting 20 December 2021

If you don't know which region your municipality belongs to, please refer to the list of municipalities (PDF, Finnish).

RegionService provider and dispatch number starting 1 January 2022
Etelä-Karjala

Taksi Saimaa Oy, 184 441 53
Taksi Päijänne Oy, 185 67

Etelä-Pohjanmaa

Keskustaksi Oy, 185 12
Vaasan Ulataksi Oy, 184 43

Etelä-Savo

DRide Oy, 181 83
Tampereen Aluetaksi Oy, 18 148

Kainuu

Kainuun Taksivälitys Oy, 184 441 52
Menevä Oy, 185 67

Kanta-Häme

Taksi Helsinki Oy, 181 82
Suomen Lähilogistiikka, 183 71

Keski-ja Pohjois-Pohjanmaa

Pohjois-Suomen Taksi Oy, 184 441 51. Starting from February 29, 2024, at 12:00, the new number is 181 98 100
Tampereen Aluetaksi Oy, 181 48

Keski-Suomi

Taksi Helsinki Oy, 181 82
Menevä Oy, 185 67

Kymenlaakso

DRide Oy, 181 83
Suomen Lähilogistiikka Oy, 183 71

Lappi

Taksi Helsinki Oy, 181 82
Suomen Lähilogistiikka Oy, 183 71

Pirkanmaa

Taksi Helsinki Oy, 181 82
Tampereen Aluetaksi, 181 48

Pohjanmaa

Vaasan Ulataksi Oy, 184 43
Keskustaksi Oy, 185 12

Pohjois-Karjala

Menevä Oy, 185 67
DRide Oy, 181 83

Pohjois-Savo

Taksi Helsinki Oy, 181 82
Joensuun Taksi Oy, 185 85

Päijät-Häme

Suomen Lähilogistiikka Oy, 183 71
Lahden Aluetaksi Oy, 183 01

Satakunta

Taksi Helsinki Oy, 181 82
Keskustaksi Oy, 185 12

Uusimaa

Suomen Lähilogistiikka Oy, 183 71
Taksi Helsinki Oy, 181 82

Varsinais-Suomi

Taksi Helsinki Oy, 181 82
Menevä Oy, 185 67

Personal data register of the dispatch centre

Kela is the administrator of the personal data register of the dispatch centre. The information you provide to the dispatch centre will not be used for any other purpose than as required to arrange the trip and process the claim for reimbursement for the travel costs.

Last modified 21/2/2024

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