How to book a taxi if you have a hearing or speech impairment

If you have a hearing or speech impairment, you can book taxi travels reimbursed by Kela by text message.

You can book a taxi by text message after you have reported your customer data to the dispatch centre in your region.

Check the numbers of the new dispatch centres. The numbers will be taken into use starting 20 December 2021.

Report the following data to the dispatch centre by phone or by text message:

  • your name
  • your personal identity code
  • your telephone number
  • your home address.

After that, you can book a taxi via the text message service. Please state the following in your message:

  • your name
  • your pick-up address
  • your destination (e.g. hospital)
  • latest possible time of arrival at the place of treatment
  • any assistive devices you use (e.g. wheelchair, guide dog)

In the following you find the regional numbers for the text message service. The numbers will be taken into use starting 20 December 2021

If you don't know which region your municipality belongs to, please refer to the list of municipalities (PDF, Finnish).

Region

Service provider and dispatch number starting 1 January 2022

Etelä-Karjala

Taksi Saimaa Oy, 184 441 53

Taksi Päijänne Oy , 185 67

Etelä-Pohjanmaa

Keskustaksi Oy, 185 12

Vaasan Ulataksi Oy, 184 43

Etelä-Savo   

DRide Oy, 181 83

Savon Taksidata Oy, 181 08

Kainuu

Kainuun Taksivälitys Oy, 184 441 52

Menevä Oy, 185 67

Kanta-Häme   

Taksi Helsinki Oy, 181 82

Suomen Lähilogistiikka, 183 71

Keski-ja Pohjois-Pohjanmaa

Pohjois-Suomen Taksi Oy, 184 441 51

Tampereen Aluetaksi Oy, 181 48

Keski-Suomi 

Taksi Helsinki Oy, 181 82

Menevä Oy, 185 67

Kymenlaakso  

DRide Oy, 181 83

Suomen Lähilogistiikka Oy, 183 71

Lappi

Taksi Helsinki Oy, 181 82

Suomen Lähilogistiikka Oy, 183 71

Pirkanmaa 

Taksi Helsinki Oy, 181 82

Tampereen Aluetaksi, 181 48

Pohjanmaa

Vaasan Ulataksi Oy, 184 43

Keskustaksi Oy, 185 12

Pohjois-Karjala

Joensuun Taksi Oy, 183 83

Menevä Oy, 185 67

Pohjois-Savo   

Taksi Helsinki Oy, 181 82

Joensuun Taksi Oy, 185 85

Päijät-Häme

Suomen Lähilogistiikka Oy, 183 71

Lahden Aluetaksi Oy, 183 01

Satakunta 

Taksi Helsinki Oy, 181 82

Keskustaksi Oy, 185 12

Uusimaa

Suomen Lähilogistiikka Oy, 183 71

Taksi Helsinki Oy, 181 82

Varsinais-Suomi 

Taksi Helsinki Oy, 181 82

Menevä Oy, 185 67

Personal data register of the dispatch centre

Kela is the administrator of the personal data register of the dispatch centre. The information you provide to the dispatch centre will not be used for any other purpose than as required to arrange the trip and process the claim for reimbursement for the travel costs.