Familiar taxi driver

Change in ride-sharing policy due to the coronavirus outbreak

Because of the situation caused by the coronavirus, ride-sharing is, exceptionally, not used for trips made by Kela taxi. This means that the taxis will not take on any additional passengers.

Children under 16 who are travelling alone or who are seriously ill have the right to a familiar taxi driver. The right to a familiar taxi driver may be given to others as well based on an individual assessment taking into account the person's health status and need of assistance during the ride.

To find out if you have the right to a familiar taxi driver, contact Kela at 020 692 204.

The right to a familiar taxi driver can be granted only if the healthcare provider has issued a certificate about the continuing right to the use of a taxi (form SV 67). After studying your case, Kela will send you a letter telling you whether or not you can have a familiar taxi driver.

Once you have qualified for a familiar taxi driver, contact your regional dispatch centre to find out if a familiar taxi driver is available for you.

The dispatch centre must be able to appoint a specific driver for you, or your familiar driver must have a service provider arrangement with Kela.

If you have the right to a familiar taxi driver, book your ride directly with the taxi operator or the driver. Please note that even if you have the right to a familiar driver, you may have to share the ride with other customers travelling in the same direction.

Ride-sharing is not used with unaccompanied children under 16 and seriously ill children unless their guardian expressly allows it.

The right to a familiar taxi driver is usually valid until further notice.