An incident has occurred in Kela’s remote customer services More information
Who is entitled to a familiar taxi driver?
The right to a familiar taxi driver concerns unaccompanied children under the age of 16 who have a long-term certificate on the right to use taxi (form SV 67). The right to a familiar taxi driver also concerns seriously ill children whose care is centralised to central or university hospitals.
Kela can also grant the right to a familiar taxi driver based on an individual assessment.
The right can be granted to customers who, due to their state of health, can only travel with a driver who knows the customer's individual need of assistance during the ride.
A familiar taxi driver can be granted for instance if the customer has impaired mobility which requires the right kind of assistance, and where the wrong kind of assistance can cause serious harm.
Sami-speaking customers in the Sami homeland (Enontekiö, Inari, Utsjoki and the reindeer owners’ association of Lapland in Sodankylä) have separate instructions for how to order a taxi (see instructions in Northern Sami, Inari Sami and Skolt Sami).
How to check your right to a familiar taxi driver
If you wish to find out if you may be entitled to a familiar taxi driver, please call Kela's customer service number 020 634 2650.
When calling, tell us what kind of special assistance, guidance or supervision you need during the ride due to your state of health and whether you always have someone accompanying you. Also tell us why you cannot travel in any other way than with a familiar taxi driver.
The right to a familiar taxi driver cannot be determined until a long-term certificate on the right to use taxi (form SV 67) has been submitted to Kela.
After an individual assessment, Kela will send you a letter or a text message telling you whether you are entitled to a familiar taxi driver.
How to book a familiar taxi driver
If you are granted the right to a familiar taxi driver, you should contact the dispatch centre in your region. The dispatch centre will tell you if it can provide a familiar taxi driver for you. As regards taxi travels that are reimbursed by Kela, the driver must be one of the service providers with whom Kela has made an agreement on taxi travels that Kela reimburses.
Call the central dispatch number to book a taxi until you get information from Kela on your possible right to a familiar taxi driver.
If you have the right to a familiar taxi driver, book your ride directly with the taxi operator or the driver. Please note that even if you have the right to a familiar taxi driver, you may have to share the ride with other customers travelling in the same direction.
Ride-sharing is not used with unaccompanied children under 16 and seriously ill children unless their guardian expressly allows it.
The right to a familiar taxi driver is usually valid until further notice.